Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Sep 27, 2013
11:24:50 AM
View profile
How do I get my phone cut back on?
Edited by Phil-101 on Sep 27, 2013 at 1:04:37 PM

I ran into financial hardship and also ended up in the hospital, so my phone got cut off from neglect.  It took a bit, but I raised the money to get it cut back on, plus the $40 reconnect fee they said I would have to pay.  I still haven't heard from them, and when I call, I'm put on hold forever.  Is there anyone who can help me?  I can't call accept at work and at my parents', becuase I have no phone.  What can I do to get my phone cut back on?  Thanks.

 

[edited for privacy]

I ran into financial hardship and also ended up in the hospital, so my phone got cut off from neglect.  It took a bit, but I raised the money to get it cut back on, plus the $40 reconnect fee they said I would have to pay.  I still haven't heard from them, and when I call, I'm put on hold forever.  Is there anyone who can help me?  I can't call accept at work and at my parents', becuase I have no phone.  What can I do to get my phone cut back on?  Thanks.

 

[edited for privacy]

How do I get my phone cut back on?

[ Edited ]
962 views
1 reply
(0) Me too
(0) Me too
Reply
View all replies
(1)
Highlighted
0
(0)
  • Rate this reply
View profile
Sep 27, 2013 11:48:13 AM
0
(0)
Teacher

Even though phone is still off you should still be able to call 611 which will transfer you to the correct department since your phone is off and then you can speak with a representive about the payment you made and about getting your service restored or when it will be restored, usually the restore process takes anywhere from 5-10 minutes but can take anywhere from 1-2 hours sometimes up to 24 hours behind on the network and the billing system and what AT&T can do on there end

Even though phone is still off you should still be able to call 611 which will transfer you to the correct department since your phone is off and then you can speak with a representive about the payment you made and about getting your service restored or when it will be restored, usually the restore process takes anywhere from 5-10 minutes but can take anywhere from 1-2 hours sometimes up to 24 hours behind on the network and the billing system and what AT&T can do on there end

Re: How do I get my phone cut back on?

2 of 2 (958 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post