How do I formally give a compliment to an outstanding in-store customer service rep?

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How do I formally give a compliment to an outstanding in-store customer service rep?

I'm trying to find a way to contact a regional manager, a store manager, etc. to give a compliment to an employee. We went into the Santa Clarita store at 26453 Bouquet Canyon Rd in Santa Clarita CA (91350) and received outstanding service from Ashley. She answered all our questions thoroughly, was apologetic when things took a little while to complete and did her best to find ways to save us a little money here and there.  She never tried to "hard sell" us anything and was very straightforward about all the costs and fees.  Overall, our experience could not have possibly been any better!

 

Apparently this is not always the case in our area with AT&T reps.  Yelp reviews are pretty low at every location in town, including this one, so frankly we were tentative to go in. Ashley was really great and deserves accolades.  So how do we let her supervisors know?

 

Thanks!

Message 1 of 4 (650 Views)
ACE - Professor

Re: How do I formally give a compliment to an outstanding in-store customer service rep?

How awesome!! You can send a PM to ATTDmitryCM with the representatives name and the store location and he will try to track her manager down to pass on the compliment! Smiley Happy
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (589 Views)
Expert

Re: How do I formally give a compliment to an outstanding in-store customer service rep?

Here's the link to ATTDmitriy's Profile..just click on the orange box on the right to send a Private Message.

 




 REGRET NOTHING~


     we live & learn~

Message 3 of 4 (571 Views)
Community Manager

Re: How do I formally give a compliment to an outstanding in-store customer service rep?

Hello @tenaciousg3 

 

Thank you for stopping by to share your great experience with Ashley, welcome to our forums! Like Evandela and Dcookie said I'll be happy to deliver your message to Ashley's manager and their area manager, or if you want to do it yourself, no problem, just let me know and I can get an email address for you to send it to.

 

Thanks again,

Dmitriy


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