How can I manage a pre-paid account without a conventional phone?

Contributor

How can I manage a pre-paid account without a conventional phone?

I have purchased a prepaid SIM card to use in my residential security system as an emergency backup.  My security system does not have a key pad or a display, it is a self-contained system that automatically dials out when an emergency or security violation occurs.

I would like to establish an on-line account so I can monitor the usage of the account, refill the account balance and other management tasks.

I was told that I should use the last four digits of my account number as my PIN when I first log-on to set-up an account.  When I did that, the web site said it was sending me an SMS text with my new PIN.  My security system is unable to receive or display text messages so I have no idea what my PIN has been changed to nor how to change it to something I can use.

Please tell me how I can create an on-line account to manage my pre-paid account without a conventional phone.

Thank you.

Message 1 of 2 (1,308 Views)
Highlighted
Community Support

Re: How can I manage a pre-paid account without a conventional phone?

Thanks for the post dickflanagan. This is a unique question indeed. I'm not sure how this is done, or if it can be done. But we'd be happy to find out for you. Please send a private message to ATTCustomerCare with your full name, account number, contact information and the best time you can be reached. One of our managers will contact you within 24-48 business hours. 

 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2 (1,192 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.