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Posted Feb 20, 2012
8:50:31 AM
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How can I get a copy of my phone records?
Edited by davidbk on Dec 10, 2015 at 7:33:20 AM

How can I get a copy of my phone records, call history, msg history?

How can I get a copy of my phone records, call history, msg history?

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May 11, 2016 4:09:08 PM
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Community Support
Edited by ATTMobilityCare on May 11, 2016 at 4:13:09 PM

Hello Community!

 

This is one of our more popular threads within the community, so I wanted to take a moment to post some information that should be able to help answer most of the questions we get.

 

You can definitely view your past bills, call logs, text logs, etc.  You have the ability to print this information for up to 16 months historically as well.

 

We even have a Video you can watch with the step by step information.

 

Please visit our site here for more information.  If you have specific questions on your personal account, please send us a Private Message for assistance.

 

Thanks

 

Tim, Community Specialist

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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How can I get a copy of my phone records?

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Feb 20, 2012 9:21:35 AM
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ACE - Master
Your online account has quite a few of your previous bills. I think like 16 months. The are in pdf form and are available online.
This is a user to user forum. I am a user, just like almost everyone else on the site.
Your online account has quite a few of your previous bills. I think like 16 months. The are in pdf form and are available online.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: phone records

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Jun 9, 2012 1:29:16 AM
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What about when the online version is inaccurate? Mine is missing some activity/information regarding some texting I've done. I've contacted customer service and the best thing they can do is "look into" the matter. I get a case number but no guarantee that the issue will be resolved :/ I need the information sooner than the 9 day turnaround for the disposition. Is there any way I can get my records faster?

What about when the online version is inaccurate? Mine is missing some activity/information regarding some texting I've done. I've contacted customer service and the best thing they can do is "look into" the matter. I get a case number but no guarantee that the issue will be resolved :/ I need the information sooner than the 9 day turnaround for the disposition. Is there any way I can get my records faster?

Re: phone records

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Jun 6, 2013 6:45:23 PM
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On my account I am the primary and I received a notice when I checked my usage report and it said I had 1,000 un-seen text all under my name some ate my husbands and daughters and also mine all for the month. But none of that was under their usage reports. First time I receive this.
On my account I am the primary and I received a notice when I checked my usage report and it said I had 1,000 un-seen text all under my name some ate my husbands and daughters and also mine all for the month. But none of that was under their usage reports. First time I receive this.
Thanks, Babygirlgarten

Re: phone records

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Jun 9, 2013 7:53:05 AM
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"Mine is missing some activity/information regarding some texting I've done."

 

If you're using an iPhone than you won't see those that were sent/received using Apple's iMessage system because it uses data. The same might apply to some other platforms, like BBM on Blackberry for example.

 

d.

"Mine is missing some activity/information regarding some texting I've done."

 

If you're using an iPhone than you won't see those that were sent/received using Apple's iMessage system because it uses data. The same might apply to some other platforms, like BBM on Blackberry for example.

 

d.

Re: phone records

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Oct 14, 2013 1:09:51 PM
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How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?
How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

Re: phone records

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Oct 14, 2013 1:15:32 PM
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brady42299 wrote:
How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

go to www.att.com, click on MyATT then sign in - if you are on a family plan you will not be able to see a lot of items without being the primary account holder or an authorized user. Also for text messages you will only see the number texted to or from, you will not see the message body.


brady42299 wrote:
How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

go to www.att.com, click on MyATT then sign in - if you are on a family plan you will not be able to see a lot of items without being the primary account holder or an authorized user. Also for text messages you will only see the number texted to or from, you will not see the message body.

Re: phone records

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May 21, 2015 6:22:44 PM
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Edited by Phil-101 on May 21, 2015 at 7:43:30 PM

Try six months. That's why I cancelled my account today. They are awful, and I needed these records from 11 months ago to prove I wasn't on the phone in court.

 

[Inappropriate content removed]

Try six months. That's why I cancelled my account today. They are awful, and I needed these records from 11 months ago to prove I wasn't on the phone in court.

 

[Inappropriate content removed]

Re: phone records

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Dec 16, 2015 3:36:52 PM
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I need copys of my phone records from June to October of all calls that came in phone number 5308246174
I need copys of my phone records from June to October of all calls that came in phone number 5308246174

Re: How can I get a copy of my phone records?

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Mar 7, 2016 9:02:57 PM
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How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

 

_______________________

waleeed

How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

 

_______________________

waleeed

Re: How can I get a copy of my phone records?

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Mar 14, 2016 7:07:41 PM
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Edited by kris30303 on Mar 14, 2016 at 7:11:11 PM
Copy of text messages
Copy of text messages

Re: How can I get a copy of my phone records?

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Apr 26, 2016 5:18:46 PM
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I I need them
I I need them

Re: How can I get a copy of my phone records?

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Apr 26, 2016 5:25:54 PM
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I want phone records
I want phone records

Re: How can I get a copy of my phone records?

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Apr 26, 2016 5:29:17 PM
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I need phone record
I need phone record

Re: How can I get a copy of my phone records?

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May 5, 2016 7:11:33 AM
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How do I get copy of my phone records
How do I get copy of my phone records

Re: How can I get a copy of my phone records?

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May 11, 2016 4:09:08 PM
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Edited by ATTMobilityCare on May 11, 2016 at 4:13:09 PM

Hello Community!

 

This is one of our more popular threads within the community, so I wanted to take a moment to post some information that should be able to help answer most of the questions we get.

 

You can definitely view your past bills, call logs, text logs, etc.  You have the ability to print this information for up to 16 months historically as well.

 

We even have a Video you can watch with the step by step information.

 

Please visit our site here for more information.  If you have specific questions on your personal account, please send us a Private Message for assistance.

 

Thanks

 

Tim, Community Specialist

Hello Community!

 

This is one of our more popular threads within the community, so I wanted to take a moment to post some information that should be able to help answer most of the questions we get.

 

You can definitely view your past bills, call logs, text logs, etc.  You have the ability to print this information for up to 16 months historically as well.

 

We even have a Video you can watch with the step by step information.

 

Please visit our site here for more information.  If you have specific questions on your personal account, please send us a Private Message for assistance.

 

Thanks

 

Tim, Community Specialist

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How can I get a copy of my phone records?

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