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How can I get a copy of my phone records?

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How can I get a copy of my phone records?

How can I get a copy of my phone records, call history, msg history?

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Message 1 of 17

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Community Support

Re: How can I get a copy of my phone records?

Hello Community!

 

This is one of our more popular threads within the community, so I wanted to take a moment to post some information that should be able to help answer most of the questions we get.

 

You can definitely view your past bills, call logs, text logs, etc.  You have the ability to print this information for up to 16 months historically as well.

 

We even have a Video you can watch with the step by step information.

 

Please visit our site here for more information.  If you have specific questions on your personal account, please send us a Private Message for assistance.

 

Thanks

 

Tim, Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 16 of 17

All Replies
ACE - Expert

Re: phone records

Your online account has quite a few of your previous bills. I think like 16 months. The are in pdf form and are available online.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 17
Contributor

Re: phone records

What about when the online version is inaccurate? Mine is missing some activity/information regarding some texting I've done. I've contacted customer service and the best thing they can do is "look into" the matter. I get a case number but no guarantee that the issue will be resolved :/ I need the information sooner than the 9 day turnaround for the disposition. Is there any way I can get my records faster?

Message 3 of 17
Contributor

Re: phone records

On my account I am the primary and I received a notice when I checked my usage report and it said I had 1,000 un-seen text all under my name some ate my husbands and daughters and also mine all for the month. But none of that was under their usage reports. First time I receive this.
Message 4 of 17
Highlighted
Former Employee

Re: phone records

"Mine is missing some activity/information regarding some texting I've done."

 

If you're using an iPhone than you won't see those that were sent/received using Apple's iMessage system because it uses data. The same might apply to some other platforms, like BBM on Blackberry for example.

 

d.

Message 5 of 17

Re: phone records

How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?
Message 6 of 17
Expert

Re: phone records


brady42299 wrote:
How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

go to www.att.com, click on MyATT then sign in - if you are on a family plan you will not be able to see a lot of items without being the primary account holder or an authorized user. Also for text messages you will only see the number texted to or from, you will not see the message body.

Message 7 of 17
Contributor

Re: phone records

Try six months. That's why I cancelled my account today. They are awful, and I needed these records from 11 months ago to prove I wasn't on the phone in court.

 

[Inappropriate content removed]

Message 8 of 17
Contributor

Re: How can I get a copy of my phone records?

I need copys of my phone records from June to October of all calls that came in phone number 5308246174
Message 9 of 17
Contributor

Re: How can I get a copy of my phone records?

How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

 

_______________________

waleeed

Message 10 of 17
Contributor

Re: How can I get a copy of my phone records?

Copy of text messages
Message 11 of 17
Contributor

Re: How can I get a copy of my phone records?

I I need them
Message 12 of 17
Contributor

Re: How can I get a copy of my phone records?

I want phone records
Message 13 of 17
Contributor

Re: How can I get a copy of my phone records?

I need phone record
Message 14 of 17
Contributor

Re: How can I get a copy of my phone records?

How do I get copy of my phone records
Message 15 of 17
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