How can I get a copy of my phone records?

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How can I get a copy of my phone records?

[ Edited ]

How can I get a copy of my phone records, call history, msg history?

Message 1 of 16 (100,493 Views)
ACE - Expert

Re: phone records

Your online account has quite a few of your previous bills. I think like 16 months. The are in pdf form and are available online.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 16 (99,531 Views)
Contributor

Re: phone records

What about when the online version is inaccurate? Mine is missing some activity/information regarding some texting I've done. I've contacted customer service and the best thing they can do is "look into" the matter. I get a case number but no guarantee that the issue will be resolved :/ I need the information sooner than the 9 day turnaround for the disposition. Is there any way I can get my records faster?

Message 3 of 16 (96,656 Views)
Contributor

Re: phone records

On my account I am the primary and I received a notice when I checked my usage report and it said I had 1,000 un-seen text all under my name some ate my husbands and daughters and also mine all for the month. But none of that was under their usage reports. First time I receive this.
Message 4 of 16 (90,324 Views)
Former Employee

Re: phone records

"Mine is missing some activity/information regarding some texting I've done."

 

If you're using an iPhone than you won't see those that were sent/received using Apple's iMessage system because it uses data. The same might apply to some other platforms, like BBM on Blackberry for example.

 

d.

Message 5 of 16 (90,220 Views)

Re: phone records

How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?
Message 6 of 16 (83,266 Views)
Expert

Re: phone records


brady42299 wrote:
How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

go to www.att.com, click on MyATT then sign in - if you are on a family plan you will not be able to see a lot of items without being the primary account holder or an authorized user. Also for text messages you will only see the number texted to or from, you will not see the message body.

Message 7 of 16 (83,262 Views)
Contributor

Re: phone records

[ Edited ]

Try six months. That's why I cancelled my account today. They are awful, and I needed these records from 11 months ago to prove I wasn't on the phone in court.

 

[Inappropriate content removed]

Message 8 of 16 (54,855 Views)
Contributor

Re: How can I get a copy of my phone records?

I need copys of my phone records from June to October of all calls that came in phone number 5308246174
Message 9 of 16 (37,858 Views)
Contributor

Re: How can I get a copy of my phone records?

How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?

 

_______________________

waleeed

Message 10 of 16 (29,429 Views)
Contributor

Re: How can I get a copy of my phone records?

[ Edited ]
Copy of text messages
Message 11 of 16 (28,689 Views)
Contributor

Re: How can I get a copy of my phone records?

I I need them
Message 12 of 16 (24,159 Views)
Contributor

Re: How can I get a copy of my phone records?

I want phone records
Message 13 of 16 (24,157 Views)
Contributor

Re: How can I get a copy of my phone records?

I need phone record
Message 14 of 16 (24,153 Views)
Contributor

Re: How can I get a copy of my phone records?

How do I get copy of my phone records
Message 15 of 16 (23,378 Views)
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