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Posted Oct 24, 2013
1:02:25 PM
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Have yet to be charged an ETF

Hi. I switched to Tmobile on Oct. 4. An AT&T customer service person said I would be charged an early termination fee. If I am I will pay it, I was a month early I think. I have yet to receive any type of bill from you. How long does this take? I can't get into my wireless account because I terminated service so I can't tell.

Hi. I switched to Tmobile on Oct. 4. An AT&T customer service person said I would be charged an early termination fee. If I am I will pay it, I was a month early I think. I have yet to receive any type of bill from you. How long does this take? I can't get into my wireless account because I terminated service so I can't tell.

Have yet to be charged an ETF

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Oct 24, 2013 2:47:25 PM
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sstonick wrote:

Hi. I switched to Tmobile on Oct. 4. An AT&T customer service person said I would be charged an early termination fee. If I am I will pay it, I was a month early I think. I have yet to receive any type of bill from you. How long does this take? I can't get into my wireless account because I terminated service so I can't tell.


It should be on your final bill, when does/did your billing cycle end?


sstonick wrote:

Hi. I switched to Tmobile on Oct. 4. An AT&T customer service person said I would be charged an early termination fee. If I am I will pay it, I was a month early I think. I have yet to receive any type of bill from you. How long does this take? I can't get into my wireless account because I terminated service so I can't tell.


It should be on your final bill, when does/did your billing cycle end?

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Oct 25, 2013 4:39:20 AM
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I'm not sure, I usually get my bill around now. I will wait for it. Thanks.

I'm not sure, I usually get my bill around now. I will wait for it. Thanks.

Re: Have yet to be charged an ETF

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Oct 26, 2013 2:46:05 PM
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After 10 years of being a good customer and recommending ATT to everyone who asked, I was charged $95 ETF when I switched to AIO 3 days early. It was the same month, if I would have known I would have waited 72 hours and saved $95. I think this is out of line and will be away from ATT as soon as I can. They killed any goodwill they had with me. 

After 10 years of being a good customer and recommending ATT to everyone who asked, I was charged $95 ETF when I switched to AIO 3 days early. It was the same month, if I would have known I would have waited 72 hours and saved $95. I think this is out of line and will be away from ATT as soon as I can. They killed any goodwill they had with me. 

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Oct 26, 2013 3:04:36 PM
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Edited by wingrider01 on Oct 26, 2013 at 3:05:34 PM

Rwalls1970 wrote:

After 10 years of being a good customer and recommending ATT to everyone who asked, I was charged $95 ETF when I switched to AIO 3 days early. It was the same month, if I would have known I would have waited 72 hours and saved $95. I think this is out of line and will be away from ATT as soon as I can. They killed any goodwill they had with me. 


why your contract was not expired, any carrier with a 2 year commitment and a etf will do the exact same thing


Rwalls1970 wrote:

After 10 years of being a good customer and recommending ATT to everyone who asked, I was charged $95 ETF when I switched to AIO 3 days early. It was the same month, if I would have known I would have waited 72 hours and saved $95. I think this is out of line and will be away from ATT as soon as I can. They killed any goodwill they had with me. 


why your contract was not expired, any carrier with a 2 year commitment and a etf will do the exact same thing

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