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Posted Jul 2, 2013
2:09:15 PM
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GoPhone not making or receiving calls?

I have a prepaid Samsung A117 on a dollar-per-day plan. The account has two weeks left before my minutes expire, and there's about $7 worth of minutes, but every time I try to make a call, it drops before it can connect, even with AT&T numbers.

 

The nsite troubleshooter didn't resolve the problem, and it won't let me into a webchat client because I have a GoPhone. The only customer service method available is calling the support center, but this is my only phone, if I could do that then I wouldn't have a problem in the first place.

 

What can I do?

I have a prepaid Samsung A117 on a dollar-per-day plan. The account has two weeks left before my minutes expire, and there's about $7 worth of minutes, but every time I try to make a call, it drops before it can connect, even with AT&T numbers.

 

The nsite troubleshooter didn't resolve the problem, and it won't let me into a webchat client because I have a GoPhone. The only customer service method available is calling the support center, but this is my only phone, if I could do that then I wouldn't have a problem in the first place.

 

What can I do?

GoPhone not making or receiving calls?

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Jul 2, 2013 10:47:06 PM
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royaltimes wrote:

I have a prepaid Samsung A117 on a dollar-per-day plan. The account has two weeks left before my minutes expire, and there's about $7 worth of minutes, but every time I try to make a call, it drops before it can connect, even with AT&T numbers.

 

The nsite troubleshooter didn't resolve the problem, and it won't let me into a webchat client because I have a GoPhone. The only customer service method available is calling the support center, but this is my only phone, if I could do that then I wouldn't have a problem in the first place.

 

What can I do?


Your Phone is GSM 2G. If you are in NY, that may explain why.


royaltimes wrote:

I have a prepaid Samsung A117 on a dollar-per-day plan. The account has two weeks left before my minutes expire, and there's about $7 worth of minutes, but every time I try to make a call, it drops before it can connect, even with AT&T numbers.

 

The nsite troubleshooter didn't resolve the problem, and it won't let me into a webchat client because I have a GoPhone. The only customer service method available is calling the support center, but this is my only phone, if I could do that then I wouldn't have a problem in the first place.

 

What can I do?


Your Phone is GSM 2G. If you are in NY, that may explain why.

Re: GoPhone not making or receiving calls?

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Jul 3, 2013 7:39:05 AM
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Edited by royaltimes on Jul 3, 2013 at 7:40:00 AM

I'm in GA. But I did finally manage to borrow a neighbor's phone to cal, turned out to be a cell tower issue.

I'm in GA. But I did finally manage to borrow a neighbor's phone to cal, turned out to be a cell tower issue.

Re: GoPhone not making or receiving calls?

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