Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Highlighted
Posted Jan 16, 2013
12:49:35 PM
View profile
GoPhone: Cancel mobile purchase auto-renewal
Edited by reddz on Jan 16, 2013 at 12:51:12 PM

Out of nowhere, my gophone was charged $9.99 for an application that I did not purchase. I also received a text saying "your subscription for Snap for Mobile has auto-renewed. Your next auto-renew is on 02/14/13". I have no clue what that application is, nor did I ever purchase it. I've tried calling them as per the instructions from http://www.att.com/esupport/article.jsp?sid=52709&cv=820&ct=800292&pv=3&title=AT%26T+Mobile+Purchase... where it says to call 1-800-331-0500 if I have a mobile purchase dispute. The problem is all I get is an automated answering machine with none of the options pertaining to my problem. How can I get in touch with someone who can stop these purchase or cancel the auto-renewal?

 

ps: Sorry this is in the wrong section. The forum was acting stupid and kept giving me an error to chose a forum topic which I was, so in the end i just chose the option they kept defaulting too.

Out of nowhere, my gophone was charged $9.99 for an application that I did not purchase. I also received a text saying "your subscription for Snap for Mobile has auto-renewed. Your next auto-renew is on 02/14/13". I have no clue what that application is, nor did I ever purchase it. I've tried calling them as per the instructions from http://www.att.com/esupport/article.jsp?sid=52709&cv=820&ct=800292&pv=3&title=AT%26T+Mobile+Purchases#fbid=AzEplV85EQV where it says to call 1-800-331-0500 if I have a mobile purchase dispute. The problem is all I get is an automated answering machine with none of the options pertaining to my problem. How can I get in touch with someone who can stop these purchase or cancel the auto-renewal?

 

ps: Sorry this is in the wrong section. The forum was acting stupid and kept giving me an error to chose a forum topic which I was, so in the end i just chose the option they kept defaulting too.

GoPhone: Cancel mobile purchase auto-renewal

[ Edited ]
1,808 views
3 replies
(0) Me too
(0) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Jan 16, 2013 2:46:50 PM
0
(0)
Former Employee

Hey,

here is the site that should work for you:

https://cingular-oac.qpass.com/oac/html/signin.do

 

d.

Hey,

here is the site that should work for you:

https://cingular-oac.qpass.com/oac/html/signin.do

 

d.

Re: GoPhone: Cancel mobile purchase auto-renewal

2 of 4 (1,782 Views)
0
(0)
  • Rate this reply
View profile
Jul 27, 2013 12:40:41 PM
0
(0)
Contributor

it is not working im getting no pin number sent to my cell phone on entering the wireless number 

it is not working im getting no pin number sent to my cell phone on entering the wireless number 

Re: GoPhone: Cancel mobile purchase auto-renewal

3 of 4 (1,347 Views)
0
(0)
  • Rate this reply
View profile
Jul 30, 2013 9:19:27 PM
0
(0)
ACE - Master

gary311098 wrote:

it is not working im getting no pin number sent to my cell phone on entering the wireless number 


Do you have good cell phone reception? Also, your phone is currently active and in service, correct?

 

Try entering your phone number again a couple times. If it still does not work for you, your best best would be to call customer service. Dial 611 from your GoPhone and keep repeating "customer service" at every automated voice prompt.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy




gary311098 wrote:

it is not working im getting no pin number sent to my cell phone on entering the wireless number 


Do you have good cell phone reception? Also, your phone is currently active and in service, correct?

 

Try entering your phone number again a couple times. If it still does not work for you, your best best would be to call customer service. Dial 611 from your GoPhone and keep repeating "customer service" at every automated voice prompt.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: GoPhone: Cancel mobile purchase auto-renewal

4 of 4 (1,235 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post