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GoPhone C.S. support kudo!!


GoPhone C.S. support kudo!!

A big thanks to Mario this morning for fixing my GoPhone account plan!  I'm using a smartphone while travelling the U.S. and had a dealer put me on a $60 Smartphone plan.  Even showed on my invoice that they did.  Imagine my surprise hours later when I'm googling directions on my phone to find I have no Internet acess. Smiley Sad  Needless to say I was not happy, and when I finally got where I was going I immediately connected to local wifi to find out the problem.  Turns out the dealer put me on a $50 feature phone plan.  Sadly it was late on a Sunday night and at&t customer service was closed, the automated phone system useless to remedy my situation, as well as the online support system. Thankfully earlier this morning I got through to customer service and Mario remedied the situation, crediting my account and moving me onto the correct rate plan.  He fixed what the dealer did incorrectly, and now I can google directions and maps again.  Thank-you Mario for removing the unwanted extra stress from my travels!  Good work! Smiley Happy

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Re: GoPhone C.S. support kudo!!

Thanks Barcode015 for stopping by to let us know what a great job Mario did with your account! I'm sorry you had so much trouble to begin with but so glad you got it resolved! 

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