Glad AT&T is doing so well they don't need this Verizon customer...

Contributor

Glad AT&T is doing so well they don't need this Verizon customer...

Years ago my wife and I were Verizon customers. When the iPhone came out only on AT&T we became customers and transferred our long-held phone numbers; about 3 years later, when the phone finally arrived on Verizon, we switched back and transferred those same numbers back to Verizon.

 

After having dealt with Verizon again for the last 2.5 years, we’re quite unhappy; compared to AT&T we have far more dropped or marginal calls. Since our Verizon contract is up, we decided to take advantage of the deals on the now-discontinued iPhone 5 and at the same time switch back to AT&T.

 

Imagine our surprise when we went into Wal-Mart (a 90-minute round-trip from our house, BTW) and asked to buy two phones and transfer our numbers. The clerk was quite helpful, set up a new account for us, then had a puzzled look: AT&T’s system wouldn’t transfer our phone numbers!

 

She called AT&T’s dealer line, where (after a 35-minute conversation) the AT&T rep concluded that  they couldn’t transfer the numbers because we didn’t have an active AT&T line! She explained that we were setting up a new account and needed to transfer the numbers over, and until we did so there wouldn’t be an active line! The AT&T rep told her that there was nothing they could do, that we had to have an active line to bring our phone numbers over.

 

We're no longer bound to our Verizon contract and we've had these numbers for about 15 years. We're not about to give them up now!

 

Any AT&T people care to comment, or should we just let Verizon take our money instead?

Message 1 of 32 (2,493 Views)
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ACE - Professor

Re: Glad AT&T is doing so well they don't need this Verizon customer...

Oh no! Hopefully this can be fixed. This is why it's always better to order from an AT&T corporate store or online, because sometimes authorized dealers may have issues with upgrades or system hiccups.

 

 

 I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

 

 

AT&T customer care can also be found online through these channels.

 

 

 

 

~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 32 (2,421 Views)
Expert

Re: Glad AT&T is doing so well they don't need this Verizon customer...


Annoyed in Oregon wrote:

Years ago my wife and I were Verizon customers. When the iPhone came out only on AT&T we became customers and transferred our long-held phone numbers; about 3 years later, when the phone finally arrived on Verizon, we switched back and transferred those same numbers back to Verizon.

 

After having dealt with Verizon again for the last 2.5 years, we’re quite unhappy; compared to AT&T we have far more dropped or marginal calls. Since our Verizon contract is up, we decided to take advantage of the deals on the now-discontinued iPhone 5 and at the same time switch back to AT&T.

 

Imagine our surprise when we went into Wal-Mart (a 90-minute round-trip from our house, BTW) and asked to buy two phones and transfer our numbers. The clerk was quite helpful, set up a new account for us, then had a puzzled look: AT&T’s system wouldn’t transfer our phone numbers!

 

She called AT&T’s dealer line, where (after a 35-minute conversation) the AT&T rep concluded that  they couldn’t transfer the numbers because we didn’t have an active AT&T line! She explained that we were setting up a new account and needed to transfer the numbers over, and until we did so there wouldn’t be an active line! The AT&T rep told her that there was nothing they could do, that we had to have an active line to bring our phone numbers over.

 

We're no longer bound to our Verizon contract and we've had these numbers for about 15 years. We're not about to give them up now!

 

Any AT&T people care to comment, or should we just let Verizon take our money instead?


I wou.d suggest tht you bite the bullet and go into a real att store, if is federal law that numbers can be ported no matter what, as long as the verizon lines where still active there is no reason why they cannot be ported to att.  You do not need an "actoce att" line at all. You may pay a little more for the phone but it will be handled by someone that knows what they are doing. By the way thr Iphone 5 is NOT discontinued

Message 3 of 32 (2,357 Views)
ACE - Master

Re: Glad AT&T is doing so well they don't need this Verizon customer...


wingrider01 wrote:

 By the way thr Iphone 5 is NOT discontinued

It will be interesting to see what happens this time around. In the past, when a new phone came out, they continued making the previous model but only in one size and price, 8GB. With the 5c priced for that lower end market, I wonder if they will bother with an 8GB version of the iphone 5?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 32 (2,350 Views)
Professor

Re: Glad AT&T is doing so well they don't need this Verizon customer...

Apple is replacing the iPhone 5 with the iPhone 5C.  The following is copied from the Apple announcement on 9/10/13:

 

10:22 am: "In the past, when we introduced a new iPhone, we lowered the price of the old iPhone. This year, we're not going to do that."

10:22 am: "This year, we're going to replace the iPhone 5."

 

This meets my definition of "discontinued".

Message 5 of 32 (2,334 Views)
ACE - Professor

Re: Glad AT&T is doing so well they don't need this Verizon customer...

The 5C is basically the iPhone 5 in my opinion. Yes it has more bands, more color choices and maybe even a very little slight enhanced battery and hardware, not too much of a difference. I saw it more like a marketing gimmick on Apple's part. $549 isn't cheap enough Smiley Tongue
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 32 (2,319 Views)
Expert

Re: Glad AT&T is doing so well they don't need this Verizon customer...

[ Edited ]

21stNow wrote:

Apple is replacing the iPhone 5 with the iPhone 5C.  The following is copied from the Apple announcement on 9/10/13:

 

10:22 am: "In the past, when we introduced a new iPhone, we lowered the price of the old iPhone. This year, we're not going to do that."

10:22 am: "This year, we're going to replace the iPhone 5."

 

This meets my definition of "discontinued".


Supposedly the iphone 5 will continue to be available, they are not reducing the price as they have done in the past. The 5S and 5C have been met with a meeeh in the financial world - for the first time Apple shares dropped in price almost immediately after the presentation began at 10 a.m., and shortly after it ended was off nearly $11 to $495.36, a loss of over 2%.The stock dipped further as investors had time to digest the news, losing $13.79, or 2.72%, to trade at $492.38.But the stock wound up gaining some ground to close at $494.64, still down $11.53, or 2.28%. that is almost 35 Billion dollars, the market analyst's are calling it the IPhlop. Historicly Apple stock has gone up after the announcment of a new Apple device until public opinion goes back to normal

Message 7 of 32 (2,302 Views)
ACE - Professor

Re: Glad AT&T is doing so well they don't need this Verizon customer...

They did announce they weren't gonna do the whole offer new iPhone and reduce the previous model.. I think they are replacing it with the 5C since its very similar to the old iPhone 5.. Stock is falling as we speak but maybe, somehow, someway the 5S will help them, despite the meeeh entry to the financial side of things
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 32 (2,289 Views)
Professor

Re: Glad AT&T is doing so well they don't need this Verizon customer...


wingrider01 wrote:

21stNow wrote:

Apple is replacing the iPhone 5 with the iPhone 5C.  The following is copied from the Apple announcement on 9/10/13:

 

10:22 am: "In the past, when we introduced a new iPhone, we lowered the price of the old iPhone. This year, we're not going to do that."

10:22 am: "This year, we're going to replace the iPhone 5."

 

This meets my definition of "discontinued".


Supposedly the iphone 5 will continue to be available, they are not reducing the price as they have done in the past. The 5S and 5C have been met with a meeeh in the financial world - for the first time Apple shares dropped in price almost immediately after the presentation began at 10 a.m., and shortly after it ended was off nearly $11 to $495.36, a loss of over 2%.The stock dipped further as investors had time to digest the news, losing $13.79, or 2.72%, to trade at $492.38.But the stock wound up gaining some ground to close at $494.64, still down $11.53, or 2.28%. that is almost 35 Billion dollars, the market analyst's are calling it the IPhlop. Historicly Apple stock has gone up after the announcment of a new Apple device until public opinion goes back to normal


The iPhone 5 will only continue to be available until the existing stock is depleted.  I'm failing to see what is hard to understand about this.

 

The iPhone 4S was announced on 10/4/11.  That day, Apple's stock price finished lower.

Message 9 of 32 (2,259 Views)
Expert

Re: Glad AT&T is doing so well they don't need this Verizon customer...


21stNow wrote:

wingrider01 wrote:

21stNow wrote:

Apple is replacing the iPhone 5 with the iPhone 5C.  The following is copied from the Apple announcement on 9/10/13:

 

10:22 am: "In the past, when we introduced a new iPhone, we lowered the price of the old iPhone. This year, we're not going to do that."

10:22 am: "This year, we're going to replace the iPhone 5."

 

This meets my definition of "discontinued".


Supposedly the iphone 5 will continue to be available, they are not reducing the price as they have done in the past. The 5S and 5C have been met with a meeeh in the financial world - for the first time Apple shares dropped in price almost immediately after the presentation began at 10 a.m., and shortly after it ended was off nearly $11 to $495.36, a loss of over 2%.The stock dipped further as investors had time to digest the news, losing $13.79, or 2.72%, to trade at $492.38.But the stock wound up gaining some ground to close at $494.64, still down $11.53, or 2.28%. that is almost 35 Billion dollars, the market analyst's are calling it the IPhlop. Historicly Apple stock has gone up after the announcment of a new Apple device until public opinion goes back to normal


The iPhone 5 will only continue to be available until the existing stock is depleted.  I'm failing to see what is hard to understand about this.

 

The iPhone 4S was announced on 10/4/11.  That day, Apple's stock price finished lower.


not as low as the drop on this anouncement at close of trading today it is at 464.90, on Sept 9th the stock was 502.36, the stock is still going down. The stock prices have dropped on release day, true but never before the official announcement of the new devices nor has the drop continued for so long after the announcement, time to consider a buy order

 

I just read that, wonder why they decided to discontinue the 5 and still keep the 4S

Message 10 of 32 (2,241 Views)
Guru

Re: Glad AT&T is doing so well they don't need this Verizon customer...

Sounds like in this case it will be easier and much less of a hassle to deal directly with att. Sometimes the third parties seem to have all the glitches during the process. I made the mistake of signing up through best buy. Took a while to get the account right. Att corporate store was much better to deal with.

I'd be surprised if the 5 was discontinued already but I guess anything is
Message 11 of 32 (2,145 Views)
Expert

Re: Glad AT&T is doing so well they don't need this Verizon customer...


mikewho wrote:
Sounds like in this case it will be easier and much less of a hassle to deal directly with att. Sometimes the third parties seem to have all the glitches during the process. I made the mistake of signing up through best buy. Took a while to get the account right. Att corporate store was much better to deal with.

I'd be surprised if the 5 was discontinued already but I guess anything is

The 5 is not even available at the Apple Store, you can order the 4S, pre-order the 5C or look at the 5S

Message 12 of 32 (2,104 Views)
Scholar

Re: Glad AT&T is doing so well they don't need this Verizon customer...

Yeah, Apple has done some weird things lately. I think the 5C was smart and stupid at the same time. My only issue was the 5 being dropped. Would have been cool if the 5 was $99, 5C $50, 4S $0 and 5S $199. They could have really increased market share. But...THEY...are thinking of money like a company should.

 

But I think marketshare is more important at this point.

Message 13 of 32 (2,098 Views)
Scholar

Re: Glad AT&T is doing so well they don't need this Verizon customer...


wingrider01 wrote:

21stNow wrote:

Apple is replacing the iPhone 5 with the iPhone 5C.  The following is copied from the Apple announcement on 9/10/13:

 

10:22 am: "In the past, when we introduced a new iPhone, we lowered the price of the old iPhone. This year, we're not going to do that."

10:22 am: "This year, we're going to replace the iPhone 5."

 

This meets my definition of "discontinued".


Supposedly the iphone 5 will continue to be available, they are not reducing the price as they have done in the past. The 5S and 5C have been met with a meeeh in the financial world - for the first time Apple shares dropped in price almost immediately after the presentation began at 10 a.m., and shortly after it ended was off nearly $11 to $495.36, a loss of over 2%.The stock dipped further as investors had time to digest the news, losing $13.79, or 2.72%, to trade at $492.38.But the stock wound up gaining some ground to close at $494.64, still down $11.53, or 2.28%. that is almost 35 Billion dollars, the market analyst's are calling it the IPhlop. Historicly Apple stock has gone up after the announcment of a new Apple device until public opinion goes back to normal




 

I'm sorry but every word of this is baloney.

 

Apple stock ALWAYS dips slightly after announcements because investors are crazy and even a flying car wouldn't live up to their expectations. This is absolutely not the first time this has happened.

 

The iPhone 5 is indeed discontinued and replaced by the 5C.

 

Apple sold a record 9 million phones after they announced the 5S and 5C. People calling it the "iPhlop" are just Samsheep and other Android fanboys looking for an excuse to bash Apple.

Message 14 of 32 (1,881 Views)
Expert

Re: Glad AT&T is doing so well they don't need this Verizon customer...


neo979 wrote:

wingrider01 wrote:

21stNow wrote:

Apple is replacing the iPhone 5 with the iPhone 5C.  The following is copied from the Apple announcement on 9/10/13:

 

10:22 am: "In the past, when we introduced a new iPhone, we lowered the price of the old iPhone. This year, we're not going to do that."

10:22 am: "This year, we're going to replace the iPhone 5."

 

This meets my definition of "discontinued".


Supposedly the iphone 5 will continue to be available, they are not reducing the price as they have done in the past. The 5S and 5C have been met with a meeeh in the financial world - for the first time Apple shares dropped in price almost immediately after the presentation began at 10 a.m., and shortly after it ended was off nearly $11 to $495.36, a loss of over 2%.The stock dipped further as investors had time to digest the news, losing $13.79, or 2.72%, to trade at $492.38.But the stock wound up gaining some ground to close at $494.64, still down $11.53, or 2.28%. that is almost 35 Billion dollars, the market analyst's are calling it the IPhlop. Historicly Apple stock has gone up after the announcment of a new Apple device until public opinion goes back to normal




 

I'm sorry but every word of this is baloney.

 

Apple stock ALWAYS dips slightly after announcements because investors are crazy and even a flying car wouldn't live up to their expectations. This is absolutely not the first time this has happened.

 

The iPhone 5 is indeed discontinued and replaced by the 5C.

 

Apple sold a record 9 million phones after they announced the 5S and 5C. People calling it the "iPhlop" are just Samsheep and other Android fanboys looking for an excuse to bash Apple.


you might want to look at the date of the post, another incorrect assumption - I detest android, we don;t even develop for that phone operatiing system. Have a good day

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