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Frustrated with not being able to update wireless profile information on my account...

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Frustrated with not being able to update wireless profile information on my account...

Everytime I try to update my wireless account information, I am either not able to do anything at all or any updates I do somehow disappears. I know it seems silly but I tried to place a picture on each wireless phone on my account. I finally was able to upload a pic then for some reason it disappears? I don't understand why something that should be easy and uncomplicated to do is the exact opposite? Am I the only customer that is having issues with attempting to update information on my profile? What is the secret to adding an image to the wireless account?

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Community Manager

Re: Frustrated with not being able to update wireless profile information on my account...

Hello @4mygrls 

 

I just tried that and was able to upload a picture and change it with no issues. I'm using Firefox, what browser do you use? I recommend trying a different browser or clearing your cache and cookies.

 

Thanks,

Dmitriy


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