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Posted Oct 22, 2013
11:58:47 AM
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Former GoPhone user, can't get unlock request

Hi, I called AT&T to see if they can unlock my AT&T phone. They can't unlock my phone because they can't find my old GoPhone Account anymore. My old phone number has been recycled to someone else. I keep getting transfered and hung up on. I still have all of the orginal email receipts to prove that I had service with AT&T. Please someone help me.

Hi, I called AT&T to see if they can unlock my AT&T phone. They can't unlock my phone because they can't find my old GoPhone Account anymore. My old phone number has been recycled to someone else. I keep getting transfered and hung up on. I still have all of the orginal email receipts to prove that I had service with AT&T. Please someone help me.

Former GoPhone user, can't get unlock request

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Oct 22, 2013 3:44:44 PM
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Actually your Go Phone account has an expiration date, If you were not using it for a long time, the account will be rendered inactive and the phone number lost. What you can do is go to any ATT store and reactivate your sim card, they wil give you a new phone number. After that make sure to add money to your account, your account will be cancelled after 26 days since activation if no money is added.

Actually your Go Phone account has an expiration date, If you were not using it for a long time, the account will be rendered inactive and the phone number lost. What you can do is go to any ATT store and reactivate your sim card, they wil give you a new phone number. After that make sure to add money to your account, your account will be cancelled after 26 days since activation if no money is added.

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Oct 23, 2013 7:14:58 PM
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Thanks for the reply. But I have no interest in re-activating my GoPhone service. I just want my phones unlocked that I'm entitled to. AT&T's telephone support is completely useless, I've called 5 times. My issue hasn't been resolved yet.

Thanks for the reply. But I have no interest in re-activating my GoPhone service. I just want my phones unlocked that I'm entitled to. AT&T's telephone support is completely useless, I've called 5 times. My issue hasn't been resolved yet.

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Oct 24, 2013 3:16:35 AM
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Oh so what you mean is that you want to use your phone with a diffirent service provider? or not? I don't know if i'm getting this right. If yes you could submit a request form att.com/deviceunlock select gophone, IMEI at the back of the phone (battery compartment). It may take 2-3 days

Oh so what you mean is that you want to use your phone with a diffirent service provider? or not? I don't know if i'm getting this right. If yes you could submit a request form att.com/deviceunlock select gophone, IMEI at the back of the phone (battery compartment). It may take 2-3 days

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Oct 28, 2013 4:39:44 PM
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You seem to meet all the criteria for allowing your phone to be unlocked. Try submitting an unlock request form if you haven't already tried that. Besides that, the only other advice I can offer is another call to customer service.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



You seem to meet all the criteria for allowing your phone to be unlocked. Try submitting an unlock request form if you haven't already tried that. Besides that, the only other advice I can offer is another call to customer service.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010

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May 15, 2015 5:16:55 PM
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I've been searching and came across this post - I have the same issue! I can't for the life of me find a solution. Did you ever get the code????

I've been searching and came across this post - I have the same issue! I can't for the life of me find a solution. Did you ever get the code????

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May 15, 2015 6:24:46 PM
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@hibahoward
Have you submitted a request through the unlock portal?

(FYI, the original post is very old. It is unlikely a customer leaving ATT is still on forums )
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
@hibahoward
Have you submitted a request through the unlock portal?

(FYI, the original post is very old. It is unlikely a customer leaving ATT is still on forums )
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Former GoPhone user, can't get unlock request

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May 16, 2015 2:35:32 AM
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I sent an online request a few months ago and it was denied. Customer service said to try again in a few months. Called them again after several months and they told me to submit another request.
Yeah I know it is old but I assume if at least he hasnt deleted his account he will get an email that someone had replied to his post.

I sent an online request a few months ago and it was denied. Customer service said to try again in a few months. Called them again after several months and they told me to submit another request.
Yeah I know it is old but I assume if at least he hasnt deleted his account he will get an email that someone had replied to his post.

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