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Family Map after upgrading

Contributor

Family Map after upgrading

Recently upgraded one of the phones on my account. Family map has always worked on this line, now will not locate at all.  I have tried removing the line from my family list and adding it again, but still will not locate this phone.. Any suggestions?

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Message 1 of 5
Former Community Manager

Re: Family Map after upgrading

I'm not sure what is causing this issue but let's get you in touch with someone who can help. 

 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 5
Contributor

Re: Family Map after upgrading

I'm having the exact same issue since my son upgraded to the iphone 5

Message 3 of 5
Highlighted
Former Community Manager

Re: Family Map after upgrading

I'm sorry you're having an issue. Will you  please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 5
Contributor

Re: Family Map after upgrading

Thanks for sharing.

Message 5 of 5
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