I have been a loyal customer for over 5 years. My phone was disconnected today for non payment. I called A T & T last week at 800-331-0500 to set up a payment plan and could not get through on that number. Over the weekend I forgot to call back. I spoke with a supervisor today about having my service restored and providing them with my info for the account to be paid this friday. He refused. I had a hard time understanding him. It was obvious I was calling a foreign country. When I asked him where I was calling he refused to tell me. I am so upset at the lack of empathy. I will be sure to cancel my service when my plan is up...if not sooner. The supervisor also advised me to call another 800# next time I want to set up a payment.
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