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Posted Nov 5, 2013
10:51:26 AM
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FRUSTRATED

I have been a loyal customer for over 5 years.  My phone was disconnected today for non payment.  I called A T & T last week at 800-331-0500 to set up a payment plan and could not get through on that number.  Over the weekend I forgot to call back.  I spoke with a supervisor today about having my service restored and providing them with my info for the account to be paid this friday.  He refused.  I had a hard time understanding him.  It was obvious I was calling a foreign country.  When I asked him where I was calling he refused to tell me.  I am so upset at the lack of empathy.  I will be sure to cancel my service when my plan is up...if not sooner.  Smiley Sad  The supervisor also advised me to call another 800# next time I want to set up a payment.

I have been a loyal customer for over 5 years.  My phone was disconnected today for non payment.  I called A T & T last week at 800-331-0500 to set up a payment plan and could not get through on that number.  Over the weekend I forgot to call back.  I spoke with a supervisor today about having my service restored and providing them with my info for the account to be paid this friday.  He refused.  I had a hard time understanding him.  It was obvious I was calling a foreign country.  When I asked him where I was calling he refused to tell me.  I am so upset at the lack of empathy.  I will be sure to cancel my service when my plan is up...if not sooner.  Smiley Sad  The supervisor also advised me to call another 800# next time I want to set up a payment.

FRUSTRATED

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Nov 5, 2013 11:04:34 AM
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Community Manager

Hello, KIM ANTOSH!

 

I'm so sorry to hear about your recent experiences setting up a payment plan. If you don't mind, please send us a private message by clicking here so we can look into it.

 

In the message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, KIM ANTOSH!

 

I'm so sorry to hear about your recent experiences setting up a payment plan. If you don't mind, please send us a private message by clicking here so we can look into it.

 

In the message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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