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I have been a loyal customer for over 5 years.  My phone was disconnected today for non payment.  I called A T & T last week at 800-331-0500 to set up a payment plan and could not get through on that number.  Over the weekend I forgot to call back.  I spoke with a supervisor today about having my service restored and providing them with my info for the account to be paid this friday.  He refused.  I had a hard time understanding him.  It was obvious I was calling a foreign country.  When I asked him where I was calling he refused to tell me.  I am so upset at the lack of empathy.  I will be sure to cancel my service when my plan is up...if not sooner.  Smiley Sad  The supervisor also advised me to call another 800# next time I want to set up a payment.

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Community Manager




I'm so sorry to hear about your recent experiences setting up a payment plan. If you don't mind, please send us a private message by clicking here so we can look into it.


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In the meantime, feel free to message me with any additional questions or concerns!



Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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