Executive Officer Contact Information - Billing Issue & Unauthorized Charges

Contributor

Executive Officer Contact Information - Billing Issue & Unauthorized Charges

Hello,

I'd need the contact info of the Executive Officers that can handle the unauthorized charges that's been going on my account.

This is a serious matter and I'd like like to resolve it before involve legal matters.

Sincerely,

Thanks,

Message 1 of 6 (698 Views)
Expert

Re: Executive Officer Contact Information - Billing Issue & Unauthorized Charges


4tw_garage wrote:

Hello,

I'd need the contact info of the Executive Officers that can handle the unauthorized charges that's been going on my account.

This is a serious matter and I'd like like to resolve it before involve legal matters.

Sincerely,

Thanks,


Suggest you try this first -  send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

 

Message 2 of 6 (694 Views)
Contributor

Re: Executive Officer Contact Information - Billing Issue & Unauthorized Charges

[ Edited ]

Thank you wingrider01 for the suggestion but I've already tried to contact them via the phone. Unfortunately, it cannot be resolve and I was suggested to escalate further.

[Legal discussions are not permitted per the Guidelines]

Message 3 of 6 (689 Views)
Expert

Re: Executive Officer Contact Information - Billing Issue & Unauthorized Charges


4tw_garage wrote:

Thank you wingrider01 for the suggestion but I've already tried to contact them via the phone. Unfortunately, it cannot be resolve and I was suggested to escalate further.

[Legal discussions are not permitted per the Guidelines]


the PM goes to a specific team that works the forums that have a pretty good track record of resolving issues, give them a try and you maybe surprised.

Message 4 of 6 (673 Views)
ACE - Professor

Re: Executive Officer Contact Information - Billing Issue & Unauthorized Charges

The team mentioned above are not your normal Customer Care representatives, they are Social Media Managers who go above and beyond in helping where they can as wing stated above. I would recommend giving them a chance to resolve your issue. Smiley Happy
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6 (609 Views)
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Community Support

Re: Executive Officer Contact Information - Billing Issue & Unauthorized Charges

Hi 4tw_garage,

 

We received your private message and one of our managers will be looking into this and contacting you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

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