Email Hacked and now can't receive mail in iPad or iPod - Help

Contributor

Email Hacked and now can't receive mail in iPad or iPod - Help

email was recently hacked.  I changed my password.  Since then I can no longer access mail on iPad or iPod touch.

I have changed my passwords on both devices in setup.  However can still not get mail.  Even deleted the accts. on those devices and started over.  No luck.  After having spent about 3.5 to 4 hours on phone between 2 calls each to Apple Tech Support and AT&T Tech Support with no workable solution, I am very frustrated.

Any help/suggestions?

Message 1 of 4 (744 Views)
Master

Re: Email Hacked and now can't receive mail in iPad or iPod - Help

What kind of account?  gmail, yahoo, icloud?  There may be other solutions??

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 4 (727 Views)
Former Community Manager

Re: Email Hacked and now can't receive mail in iPad or iPod - Help

I'm sorry to hear your email account was hacked. Smiley Sad

 

What happens when you try to access your accounts? Do you get an error?

 

Are you able to access your accounts on the computer?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 3 of 4 (720 Views)
Contributor

Re: Email Hacked and now can't receive mail in iPad or iPod - Help

I found out that if you change the password you just delete old account and the go to att instructionns for iphone,
Message 4 of 4 (313 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.