03-17-2014 10:54 AM
03-17-2014 2:23 PM
Actually, the reason this is like that is because once a Payment Arrangement is made you are ineligible to set up another Payment Arrangement, as well some of the other things that can impact eligibility, are NSF's on the account, or other issues such as returned payments. We don't even have the option to override Payment Arrangement requests anymore as of March/3/2014
03-19-2014 12:32 PM
With the new payment system, the primary options for setting up a payment arrangment include the automated phone system, the MyAtt app, and your account at att.com.
If you cannot keep your arrangement, consider cancelling it, so it doesn't show that you've broken your promise to pay. Breaking that is pretty serious, and may limit your options for a time.
AT&T also been giving customers more time after their due date, automatically, without needing extensions. There's no definite date, but a rep can usually check for, if you're only a week late for example.
The date available scales a little bit. So the later you are, the later you can set up, but that's a bit of a gamble, cause if you push too far, even with the extra leniency, you will get cut off.
My understanding is that, this came about, to both simplify options, by giving customers largely the same options employees had, and to prevent abuse, because let's face, AT&T was largely being a pushover, and people were abusing it. There were some people who had slipped to be a full month or more behind, and had no real incentive to catch up.
03-24-2014 12:05 PM
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