Does ATT sell your number?

Scholar

Does ATT sell your number?

With Verizon for many years and maybe received 3-4 cold sales calls during the whole time.  Switched to ATT 4 ish months ago and it seems now we are on 2-3 cold call list.  We are getting a call a week at least on each phone.   Its on all three of our cell phones and one of them is very limited on usage.  The limited used phone calls maybe 4 people and doesn't use the internet.

 

So why does this happen or will I be transferred to a rep who cannot help me?

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Message 1 of 33
Employee

Re: Does ATT sell your number?

Att does not sell or share customers information. I personally have had calls start on my home phone (not att) and we have never used the phone at all. We just see calls show up on our tv due to caller id. Unfortunately, if you've put your number on the internet anywhere, or provided that as a contact number with any company that does share information, that can happen. Is recommend going to www.donotcall.gov to register all your numbers. That will stop a lot of random telemarketing calls. Hope this helps.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 33
Professor

Re: Does ATT sell your number?

Also, theres a setting on your acciunt profife where you can opt out of even receiving promos and other info from att via phone , text or email. So if att wont send spam to you when opting out, cant see their forwarding your info elsewhere.
Message 3 of 33
Former Community Manager

Re: Does ATT sell your number?

AT&T values your privacy and does not sell or otherwise provide your personal information to anyone. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 33
Master

Re: Does ATT sell your number?


jamileh wrote:

AT&T values your privacy and does not sell or otherwise provide your personal information to anyone. 


That's right. It's not even worth trying to argue with, as I don't see why they would do that in the first place unless they sponsored some companies and randomly thought it would be a great idea to hand out all of their customers' phone numbers so the companies could sell you something.

"..Sure, company. We'll give you a list... 926..."

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 5 of 33
Employee

Re: Does ATT sell your number?

I find that a lot of people (even me) when we change from one provider to another we may change numbers. For instance I must have found a golden tmobile prepaid number out of the mess that was virtually quiet. I mean I had no messages no voicemails (the occasional spam text, maybe 1 a month if that)  and it was the quietest number I ever had. 

 

Moved to an iphone and a new number this year. That has changed. Apparently my number must be on a few mens' room walls some where under the statement "call for a good time." 

 

It's amazing what I am left with and glad I have unlimited texting. Otherwise I would probably be flat broke. Right now apparently I have a bill collector thinking I owe some debt. No, it's not me.... 

 

I will probably visit the wireless store on friday and see if I can get a more quiet number. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 33
Former Community Manager

Re: Does ATT sell your number?

David - that's nuts! I can't imagine the texts that you get. Smiley Happy

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 7 of 33
Professor

Re: Does ATT sell your number?

Best thing she can do is ask for a free number change due to harassment

Message 8 of 33
Tutor

Re: Does ATT sell your number?

I happen to know that AT&T DOES sell your personal information to third party “Marketing Partners”. All of you that claim to AT&T employees and say that your company doesn't give information to third parties are either knowingly lying or are living in a fantasy


Here are my FACTS:
I had my Uverse Service installed on Monday 11-28 in the late afternoon. I am paying extra ($4.00) each month for an unlisted/private phone number. No one has my new phone number as I have not had the time to inform anyone of my new number and all my bills are listed on my cellphone number. Today, 11-30 I received a call from ADT Home Security on my new phone number asking for me specifically by name.


In less than 2 business days since my service was established, I am already receiving calls from Marketing partners of AT&T. There is no way that these telemarketers could have gotten my number, or my name associated with this number, unless AT&T gave them the information as AT&T is the only entity that is aware of the number or that my name is associated with this number.

 

This was the reason I dropped my previous phone service. This is a clear and deliberate violation of my privacy and a violation of trust as well. This is also a violation of contract as I am paying for an unlisted and private phone number. No one should be subject to this type of treatment and I urge anyone that has suffered the same treatment to contact AT&T immediately and voice your complaints to management. Don't try talking to a rep, you'll only waste your time...speak to and complain only to a manager.



Message 9 of 33
Former Community Manager

Re: Does ATT sell your number?

I'm sorry you had this experience but AT&T does not sell your personal information. It sounds like the calls you received were from a different department within AT&T. 

 

You can opt out out of marketing contacts by logging into your account at www.att.com and updating your Marketing Preferences.  If you need some assistance with this, please let me know and I'd be happy to help!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 10 of 33
Tutor

Re: Does ATT sell your number?


jamileh wrote:

I'm sorry you had this experience but AT&T does not sell your personal information. It sounds like the calls you received were from a different department within AT&T. 

 

You can opt out out of marketing contacts by logging into your account at www.att.com and updating your Marketing Preferences.  If you need some assistance with this, please let me know and I'd be happy to help!


Jamileh,

<keep it courteous> It was not another department of AT&T, the call came from ADT Home Security. the name was on the caller ID.

 

If that's the story you are going with, then perhaps you should take a close look at the company you work for and see if you truely have the ethical fortitude to continue working for them. I don't know how some of you people sleep at night.

 

Bottom line, it was a 3rd party that called me. My service was only active for 2 business days (less than, actually) and the only entity that even knew that I had a new phone number, was capible of knowing my name was speciafially attach to that number or had any knowledge of this information was AT&T. They sold my information to another company, and one of your supervisors in customer service even admitted as much.

 

BTW....I'm so glad that this is all on the web and can be saved and used as evidence

Message 11 of 33
Former Community Manager

Re: Does ATT sell your number?

I'm sorry that you received unwanted phone calls, but I assure you that AT&T does not sell your private information. 

 

If you'd like to speak with someone about this experience, please send me a private message with your name, account number, phone number and the best time to contact you.




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 12 of 33
Guru

Re: Does ATT sell your number?

If you have an unlisted number, receive a marketing call, and the caller knows information such as your name it's either a company you've done business with or otherwise provided your info to, or they received your information from a another company who sold or shared your information.

 

If they don't know your name or other info (whether listed or unlisted), there's a high probability the call was placed by a "robo-dialer".  A robo-dialer starts with a beginning number, dials it, then proceeds to dial the next number in sequence (e.g.: 555-555-1212, then 555-555-1213, then 555-555-1214, and so on).  If the call rings and/or is answered (by a live person or voicemail) the robo-dialer passes the call on to a live person.  This is why when you get these calls there's sometimes a delay between when you answer and when someone on the other end starts speaking.  If the number goes off to some type of "failure" recording (such as a "not in service" message), the robo-dialer can detect this and drops the call.  In the case of a robo-dialer, your number is just being dialed by a computer without anyone necessarily having sold or shared your info.

Message 13 of 33
Teacher

Re: Does ATT sell your number?

Of course they provide working telephone numbers from their directory.  Of course they don't sell your "personal information".  Anyone on earth can accidentally dial your telephone number, whether it be Non-List/Non-Pub or in the lowest chamber of the CIA.  Think now, does that make your number public?  We have two lines ... one 10-digit number is on every list there is, the other is on none (except Ma-Bell's ... to know why, you would have to work for her 33.5 years and retire, preferably as a manager).  We never get a call to the second line unless we initiate it.  We have something called PhoneTrayFree on our main line (actually on a connected PC ... Macs need not apply) which blocks all future calls we do not want and removes our number from robo-dialers), in addition to Privacy Manager and regularly updating our Do Not Call lists.  Every telephone switch in the world needs all or part of your telephone number to know how to route it.  Eventually, the most distant and complicated call is switched to a machine that has access to your whole number.  Since the break up of the Bell System on 4/1/84, these switches can be owned by anyone.  Therefore, you are welcome to find the cretins who divulged your working number to the world.  We are users of Phone Tree and in no way affiliated, so go ahead and Google it, find a PC geek and try the free version (which I use) and join us in the fun of knowing that one-ring-only indicates you just blocked a call from: A telemarketer; A democrat or republican, part of a city, part of a state, a whole state, a whole bunch of states, a guy named "Joe The Plumber" and many other combinations.

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Message 14 of 33
Highlighted
Mentor

Re: Does ATT sell your number?

I don't care what AT&T claims- they have to have some program that sends your number to other marketers.  I recently added another line to my service with a new number.  I had it for one day before I started receiving calls from unknown numbers, when answered know my name.  My number is not listed online, it is a private number.  So I wonder how I am getting these random calls?  I had been with Verizon for several years and just switched to AT&T last year- the same thing happened with my other two lines.  

Message 15 of 33
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