Do you allow refunds or transfers for GoPhone time?

Do you allow refunds or transfers for GoPhone time?

My Mom has $500 dollars on her GoPhone. She doesn't use it often and slowly over time she's added the minimum required to keep the phone active. Do you ever allow refunds for some of the money or allow it to be transferred to another user? What can be done for a situation like hers? Thanks

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Mentor

Re: Do you allow refunds or transfers for GoPhone time?

My suggestion is, go to the ATT store to transfer her prepaid account to a postpaid account and add it to your family plan, then the $500 dollars should be used as credit to pay for the family plan bill.
Message 2 of 3
Master

Re: Do you allow refunds or transfers for GoPhone time?

Unfortunately, refunds are not allowed and the balance cannot be transferred to any other account. It must remain on her's only.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



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