10-18-2013 2:28 PM
I purchased a $60 GoPhone SIM when I was visiting the USA recently - I only wanted to use it for 3 weeks while in the country.
The paperwork that I've got when I signed up isn't clear if I'm going to be charged automatically each month for this.
I've tried to log into the mygophone site to check my account, but I can't get in as it wants me to reset my password, and the only way to do that is to be inside the USA to recieve the text message that it has sent to the phone.
The AT&T website has no way to ask a question if you aren't inside the USA.
Can anyone tell me if I should be worried about an automatic monthly charge for this service, or do they normally just stop working if you don't add more money manually?
10-18-2013 3:38 PM
10-21-2013 12:22 PM
Just to clarify, did you sign up for the auto-refill option? If you did, you'll find that the funds will be automatically charged each month. In order to cancel this, you would have to contact our customer care department.
Otherwise, your account will expire on its own, and you'll lose that number, as the previous poster explained.
If you want to make absolutely sure that you aren't enrolled in auto-refill, simply click here to send us a message. Please provide your name, phone number, email address, and the best time to reach you. If you still have your GoPhone number, that would be helpful, too!
Let me know if you have any additional questions or concerns!
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!