Disappointed... Unlock phone for International Travel

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Disappointed... Unlock phone for International Travel

I will be travelling internationally, so I called up AT&T International Support and they shared some voice & data plans for international travel and they are very very pricy - I obviously do not want to spend thousands of dollars in just connecting so thought it may be better to just get temp. connection at destination and use that, BUT, phone... that's locked by AT&T. Now, I have been using their service for last 1.5 years but they wouldn't unlock my phone, i.e. I will not be able to connect internationally until and unless I go with AT&T roaming services or buy another cellphone. So, both are pricy options.

 

I also tried, if they don't want to unlock iPhone, unlock another phone (non iPhone) I have with them, but they wouldn't do that as well.

 

It's just not a good way to treat existing customers and their needs.

 

Any suggestions from anyone?

Message 1 of 31 (9,729 Views)
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Re: Disappointed... Unlock phone for International Travel


DWC1 wrote:

wingrider01 wrote:

DWC1 wrote:

Just an update from me since I posted earlier.  I ported my personal lines over to T-Mobile and kept my work line with AT&T.   The free roaming on T-Mobile is very workable.   The data is not high speed but it's works well for everything I need except streaming video.    Email, Facebook, maps, and web browsing works fine and it is free.   I just came back from a 2 week trip and my extra charges were only 40 cents for one 2 min phone call.

 

I do hope AT&T can fix the cost of roaming as I would prefer to have my personal lines back at AT&T.


the only reason that T-Mobile can make the offer on international roaming is because the parent company (Deutsche Telekom) is in Europe and they also have offices in other countries, so you are using the same companies infrastructure.

 

ATT wireless is 100 percent americian based, unless ATT decides to start building infrastructure in europe and the other countries. Besides Sprint is still sniffing around to purchase T-Mobile from Deutsche Telekom, would be a good bet that the international roaming discounts will be shut off if that happens


This is only partially true.  T-Mobile makes this offer of no charge roaming in over 100 countries MOST of which it has no ownership presence in.  While the roaming offer might change in the future I'm under no contract obligtation at T-Mobile since they abolished contract handcuffs for new customers.   My device is unlocked and should the situation change I can easily come back to AT&T which I would like to do.   For now T-Moble has highlighted that the actual cost of roaming overseas is extremely low and that other carriers are charing roaming rates which no longer make sense to an individual consumer.

 

I still keep my work cell on AT&T for the fantastic domestic coverage and I hope some day to be able to return my personal lines as well. 


but just like att, verizon, sprint and dozens of other carriers they have raoming agreements with DT, the simple fact that DT is Europe based, has roaming agreements and provide cell service (see insert) in the majority of those countries, makes it simple to offer low international rates

 

Message 16 of 31 (8,593 Views)
Master

Re: Disappointed... Unlock phone for International Travel

Being European based is of little consequence except perhaps in Europe.  This reasoning only holds water in the very limited number of countries where Tmobile owns the network.  In the vast majority of the 100 countries which are included with free roaming Tmoble does not own any network and the roaming charges which are passed to Tmobile are no different that what it might cost AT&T.  In fact AT&T has more roaming customers and may in fact be able to negotiate better deals at lower rates based on volume purchases.  

 

You don't possibly believe that Tmobile owns networks in over 100 countries?   They are simply not that large and they rely on roaming agreements just the same as AT&T, Verizon, and Sprint.  The secrecy around roaming costs has been somewhat shattered.  It is is simply not as expensive to provide as all of the carriers have tried to make us believe. 

Message 17 of 31 (8,585 Views)
Master

Re: Disappointed... Unlock phone for International Travel

For reference you can see that the T-Mobile brand is present in only 11 countries.  They are only the 10th largest in the world.

 

http://en.wikipedia.org/wiki/T-Mobile

Message 18 of 31 (8,578 Views)
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Re: Disappointed... Unlock phone for International Travel


DWC1 wrote:

For reference you can see that the T-Mobile brand is present in only 11 countries.  They are only the 10th largest in the world.

 

http://en.wikipedia.org/wiki/T-Mobile


date of last update on the link is 2 years ago if that date is correct, I tend to distrust wikipeda as a source of information since it normally updated by the general populous, not even my daughters college professors will allow them to qoute anything from a wikipedia site in their thesis or monthly term papers because the source is questionable.  there is at least one country missing - Romainia Cosmmote Romania Mobile Telecommunications where DT holds 30 percent of the shares and romtelcom where they have 54.01 percent of the shares, then there is t-mobile canada and greece

 

This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (July 2011)

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Master

Re: Disappointed... Unlock phone for International Travel

[ Edited ]

It's easy to read the information from the parent company web site which I trust you don't think need much more verification: http://www.telekom.com/worldwide   They have operations in 50 countries total but the vast majority of those are not locations where they own any cellular network but rather provide other IT related services. 

 

The fact remains that they are able to offer no additional cost roaming in many countries where they have no network ownership interest.  They could only possibly do so if the cost to provide it is fairly lower.  Certainly its vasly lower that any of the cellular companies have been charging.

Message 20 of 31 (8,565 Views)
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Re: Disappointed... Unlock phone for International Travel


DWC1 wrote:

It's easy to read the information from the parent company web site which I trust you don't think need much more verification: http://www.telekom.com/worldwide   They have operations in 50 countries total but the vast majority of those are not locations where they own any cellular network but rather provide other IT related services. 

 

The fact remains that they are able to offer no additional cost roaming in many countries where they have no network ownership interest.  They could only possibly do so if the cost to provide it is fairly lower.  Certainly its vasly lower that any of the cellular companies have been charging.


but the locations that I mentioned that where not in your "reference" (using the term loosely) ARE locations that they have telcom service in. Plus did you every think that maybe, just maybe DT has reciprocal roaming agreements with other carriers in europe that allows them to offer the same deal to you? Exactly like ATT has with the different carriers in the us to allow them to off free off network roaming to you in the US? I guess if you travel overseas justifies it, then t-mobile would be your best choice.

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Master

Re: Disappointed... Unlock phone for International Travel


wingrider01 wrote:

 


but the locations that I mentioned that where not in your "reference" (using the term loosely) ARE locations that they have telcom service in. Plus did you every think that maybe, just maybe DT has reciprocal roaming agreements with other carriers in europe that allows them to offer the same deal to you? Exactly like ATT has with the different carriers in the us to allow them to off free off network roaming to you in the US? I guess if you travel overseas justifies it, then t-mobile would be your best choice.


AT&T also has many reciprocal agreements abroad as they do in the USA.  Further to this also remember that AT&T already offers unlimited international data to many corporate accounts.  I for example have such an at&t plan my business line but they do not allow it on new personal lines.   If AT&T can already offer unlimited no extra charge data to some users then surely the cost that AT&T pays for roaming is low enough.   I would assume it must be similar enough to the cost basis that Tmobile has otherwise AT&T could not offer unlimited overseas data and be profitable.

 

In my opinion which is based on the data points that plans with no extra cost unlimited data roaming plans are currently offered by both AT&T and Tmobile it stands to reason that fees most individuals are being asked to pay at present are no longer reasonable.     You seem to feel that AT&T's roaming rates may be resonable but we may have to agree to disagree.  The information I can see does not lead me to the same conclusion. 

 

 

 

Message 22 of 31 (8,520 Views)
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Re: Disappointed... Unlock phone for International Travel

[ Edited ]

DWC1 wrote:

wingrider01 wrote:

 


but the locations that I mentioned that where not in your "reference" (using the term loosely) ARE locations that they have telcom service in. Plus did you every think that maybe, just maybe DT has reciprocal roaming agreements with other carriers in europe that allows them to offer the same deal to you? Exactly like ATT has with the different carriers in the us to allow them to off free off network roaming to you in the US? I guess if you travel overseas justifies it, then t-mobile would be your best choice.


AT&T also has many reciprocal agreements abroad as they do in the USA.  Further to this also remember that AT&T already offers unlimited international data to many corporate accounts.  I for example have such an at&t plan my business line but they do not allow it on new personal lines.   If AT&T can already offer unlimited no extra charge data to some users then surely the cost that AT&T pays for roaming is low enough.   I would assume it must be similar enough to the cost basis that Tmobile has otherwise AT&T could not offer unlimited overseas data and be profitable.

 

In my opinion which is based on the data points that plans with no extra cost unlimited data roaming plans are currently offered by both AT&T and Tmobile it stands to reason that fees most individuals are being asked to pay at present are no longer reasonable.     You seem to feel that AT&T's roaming rates may be resonable but we may have to agree to disagree.  The information I can see does not lead me to the same conclusion. 

 

 

 


guess I will need to talk to my att business rep when I get back in the country, they never mentioned it to me.

Message 23 of 31 (8,484 Views)
Master

Re: Disappointed... Unlock phone for International Travel

The roaming plans AT&T offers to business customers are in some ways better than T-Mobile because they include data roaming at no extra cost in EVERY country where roaming is possible and it is not limted to just 100 or so.  These plans include data use aboard cruise ships and airplanes on foreign airlines with cellular systems on board.  The main drawback in that there are only slightly lower rates for voice offered.  Europe is 79 cents for example compared to the other company that offers it for only 20 cents.   

Message 24 of 31 (8,470 Views)
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Re: Disappointed... Unlock phone for International Travel


DWC1 wrote:

The roaming plans AT&T offers to business customers are in some ways better than T-Mobile because they include data roaming at no extra cost in EVERY country where roaming is possible and it is not limted to just 100 or so.  These plans include data use aboard cruise ships and airplanes on foreign airlines with cellular systems on board.  The main drawback in that there are only slightly lower rates for voice offered.  Europe is 79 cents for example compared to the other company that offers it for only 20 cents.   


would love to see a link to the att site that shows this, not going to be home from Brisbane for another 3 weeks, yes I do have both business and personal accounts

Message 25 of 31 (8,454 Views)
Employee

Re: Disappointed... Unlock phone for International Travel

Hey

I don't deal with business accounts often, but when I pulled up the business international plans here, it seems to lead to general the same international plans as consumers. Of course the roaming data plans, do cover 150+ countries, up to the various plan limits.

 

I'm not quite sure if that's you meant, it sounded like you implied that coverage was being offered free, independently of the plans. Maybe I misunderstood.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 26 of 31 (8,406 Views)
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Re: Disappointed... Unlock phone for International Travel


loganic wrote:

Hey

I don't deal with business accounts often, but when I pulled up the business international plans here, it seems to lead to general the same international plans as consumers. Of course the roaming data plans, do cover 150+ countries, up to the various plan limits.

 

I'm not quite sure if that's you meant, it sounded like you implied that coverage was being offered free, independently of the plans. Maybe I misunderstood.

-Alex


So basicly the same plan I am familiar with and no unlimited ones.

Message 27 of 31 (8,387 Views)
Master

Re: Disappointed... Unlock phone for International Travel

[ Edited ]

The name of the plan is the unlimited international plan and the regular price in $64.99 per month but it is discounted down on my account by quite a bit.   This is the data portion of the plan only and includes unlimited domestic & international data use in over 200+ countries. 

 

You will not find these plans on the web site as they are well hidden.  From what I can tell this is granted only to the very largest corporate accounts and small business accounts might not qualify but since the criteria is not published I can't say for sure.   My company is currently allowed to add and drop this plan to any line new or old. 

 

There was a time a couple years back when this was available to be added to personal FAN lines but that has long since stopped.  Some people however were grandfathered in and might still have it.  

Message 28 of 31 (8,363 Views)
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Re: Disappointed... Unlock phone for International Travel


DWC1 wrote:

The name of the plan is the unlimited international plan and the regular price in $64.99 per month but it is discounted down on my account by quite a bit.   This is the data portion of the plan only and includes unlimited domestic & international data use in over 200+ countries. 

 

You will not find these plans on the web site as they are well hidden.  From what I can tell this is granted only to the very largest corporate accounts and small business accounts might not qualify but since the criteria is not published I can't say for sure.   My company is currently allowed to add and drop this plan to any line new or old. 

 

There was a time a couple years back when this was available to be added to personal FAN lines but that has long since stopped.  Some people however were grandfathered in and might still have it.  


Hidden so well that a ATT Customer Service representitive cannot find it? My account is not a "small business account"

Message 29 of 31 (8,322 Views)
Employee

Re: Disappointed... Unlock phone for International Travel

There 'used' to be a plan along those lines, around the same time AT&T offered domestic unlimited, IIRC. It was a bit before my time, so I don't know quite all the details, but I think that's what he's reffering to.

I saw a plan like that once, on a customer account, but it was a long time ago.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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