Helpful Links

Data Usage out of control

Contributor

Data Usage out of control

2 iphones on the plan are doing data transfers that are not tied to anything that is application related.

Tags (1)
782 Views
Message 1 of 5
Employee

Re: Data Usage out of control

Are the phones running ios7? If so you can go to Settings>Cellular to determine exactly where the data is actually going to. In addition, you can manage switches to each and every place in your phone where data can be used to prevent usage from certain aspects of the phone except on wifi. In addition, if you have mobile share and you are approaching your data limit you can go online to turn off data services to one or both phones to prevent the data usage from meaning a higher bill for you.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Highlighted
Expert

Re: Data Usage out of control


Carriage wrote:

2 iphones on the plan are doing data transfers that are not tied to anything that is application related.


did you turn off all the Background App refresh settings? Like Facebook, Twitter, Photos, Safari, Stockes, Weather, Iclound sync, to name a few

Message 3 of 5
Contributor

Re: Data Usage out of control

thanks, will try this idea

Message 4 of 5
Contributor

Re: Data Usage out of control

Will try this option. thanks
Message 5 of 5
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support