Data Usage only showing through March 9?

Tutor

Data Usage only showing through March 9?

[ Edited ]

We recently received notification that we went over our 10gb data usage, and I found this hard to believe since we don't use that much data, so I went online to check our detailed data usage where it lists the time and date that data was used... but it only shows to March 9. Today is March 18. Our bill cycle resets on March 21. Why is data usage only showing through March 9?

 

Message 1 of 6 (522 Views)
Employee

Re: Data Usage only showing through March 9?

Do you have an active data block on the acct?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (492 Views)
Tutor

Re: Data Usage only showing through March 9?

No. All lines on the account currently have access to data and have been using data since March 9. None of the lines show data usage details since March 9. However, we have been getting updates about going over our limit since March 9 (which is why I went to check the usage details).

Message 3 of 6 (490 Views)
Community Manager

Re: Data Usage only showing through March 9?

[ Edited ]

Try dialing *DATA# (*3282#) from your phone and see if it gives you an up to date info. What are your billing cycle dates?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6 (467 Views)
Highlighted
Tutor

Re: Data Usage only showing through March 9?

[ Edited ]

The data totals on both att.com and *3282# appear to be accurate, but I can't see any data usage details (i.e., itemized listing of data usage) past March 9 for some reason. Billing cycle resets March 21.

Message 5 of 6 (462 Views)
Community Manager

Re: Data Usage only showing through March 9?

Have you made any changes to your plan recently? It almost sounds like your plan was changed on the 9th, and the usage log should reset when your next billing cycle starts. If you haven't made any changes, I recommend contacting customer care to check your plan, you can call, or if you want, you can send us a private message by clicking here, and our team will be happy to help. Please include your name, phone number and account number.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6 (422 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.