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Posted Oct 24, 2013
9:24:08 AM
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Customer Service Kudos
Edited by Phil-101 on Oct 24, 2013 at 9:54:25 AM

Hello all! I am new to the community forums! I've only really signed up to give props to the gentleman who assisted me today on the live chat (and potentially become a regular poster here!!!).

I think that Brandon deserves a raise and a promotion! He's totally turned my day around!!! My bill was all sorts of crazy confusion after my upgrade and he clarified a lot of it for me and he even helped me get some of my money back from a charge I changed months ago, but it never went into effect. It was a wonderful experience, very easy to chat with, and helped me 110%. I am very pleased with the quality of the help I received. I've been an AT&T customer for a little over three years now. I am reminded today why I chose AT&T.

 

Thanks for all of your help Brandon!

 

[edited for privacy]

 

Hello all! I am new to the community forums! I've only really signed up to give props to the gentleman who assisted me today on the live chat (and potentially become a regular poster here!!!).

I think that Brandon deserves a raise and a promotion! He's totally turned my day around!!! My bill was all sorts of crazy confusion after my upgrade and he clarified a lot of it for me and he even helped me get some of my money back from a charge I changed months ago, but it never went into effect. It was a wonderful experience, very easy to chat with, and helped me 110%. I am very pleased with the quality of the help I received. I've been an AT&T customer for a little over three years now. I am reminded today why I chose AT&T.

 

Thanks for all of your help Brandon!

 

[edited for privacy]

 

Customer Service Kudos

[ Edited ]
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Oct 24, 2013 9:38:44 AM
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Hi, FollowTheSea!

 

Thanks so much for your post! We love hearing about positive experiences with our reps. I will absolutely forward this information so Brandon gets some recognition!

 

We hope to see you around on the forums!

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hi, FollowTheSea!

 

Thanks so much for your post! We love hearing about positive experiences with our reps. I will absolutely forward this information so Brandon gets some recognition!

 

We hope to see you around on the forums!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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