10-25-2013 10:52 AM - last edited on 10-25-2013 11:41 AM by Phil-101
Every time we try to upgrade my sons phone, we go through many Full days of Agony..
in Fact, AT&T's new LineShare DSL uverse almost killed my son.. son's heart equipment hooked upto phone line to transmitt/program his ICD implant.. U of M almost shock pulsed David when AT&T decided to just Upgrade to uverse over here.. (15days of Agony).. same attenuation frequency
our son is Deaf with a terminal heart disorder, and can see out of one eye upto 3feet away..
yes things are tough for us.. but we keep fighting for him.. and his right to be able to comunicate freely..
vision getting worse, it was finally time to upgrade his phone after 3 years of using a small Pantech phone..
I call customer service to Verify eligibility on 10-21-2013, to do an upgrade with Davids specialized OGOMessaging5000 account, they say "sure no problem at all, to avoid all the pro-rate confusion on your bill, have a location modify the plan to get David the new phone locally, call us to resort back to the original plan" I say to myself, great no problems this time..
this account was created by the board of directors of Both AT&T and Cingular Wireless during the aquisition in
2004 for David.. 23.99 a month unlimited data and 5000 text messages voice restricted..
all we wanted was a swap to a phone David can see, to continue using AT&T service, and he was eligible for this..
the s3 mini fit the bill with an adjustable font for David..
we were actually considering turning off the account, but David needs to be able to comunicate..
After the swap.. well, we have been Fighting ever since-
"we can not bring back David's original plan, we have never seen this kind of plan before, and it's not showing up to re-instate this to his account, but we Do Have a 40 dollar plan we can put him on with unlimited massaging and voice restriction"
What The.. here we go with the same old Bullying AT&T
regardless of what your plan is that you are using with no problems, we are going to Hit you
with 'no longer available' just to Get even More out of your back pocket..
David is terminal, and will Never work.. Extremely limited monthly funds..
Thank you AT&T.... there is Nothing new about you.. "Greeeeed"
... monopoly do whatever we want AT&T
[Edited to comply with Guidelines]
10-25-2013 11:21 AM
I'm so sorry to hear about all the confusion surrounding your recent upgrade. If you don't mind, go ahead and send us a private message by clicking here so we can get this sorted out for you.
In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, please feel free to message me with any additional questions or concerns!
10-25-2013 11:47 AM
Have you had a chance to send us a private message yet? This is the quickest, most efficient way for us to look into your issue and find an acceptable solution.
This is not the same customer care department that you've dealt with over the phone. This team is dedicated to escalations here on the forums, and they will work very hard to make this right.
Let me know if you have any questions!
10-26-2013 6:04 AM - last edited on 10-26-2013 6:35 AM by Phil-101
normally.. we use
AT&T Company Store Rochester Rd Troy MI 48085 Mgr Lisa
Lisa knows how to do this.. she would override to new phone, as she did with the Pantech phone.. with no other editing on the OGO plan..
But she wasn't there (yoga class), so one of her employees Lau, along with other employees, it was confusing to them, and Multiple times it just would not go through the system, so they edited to a different plan to Get the phone into David's hands.. (as instructed by Charles on the 21st roughly 5-6pm, AT&T customer service) then resort to original plan to continue
just a big mess... and David is affraid to use his phone now...
It's been a Long hard road with AT&T.. and all my grey hair shows this..
[Edited to comply with Guidelines - removed phone number]]
10-26-2013 6:11 AM
10-29-2013 4:08 PM
10-29-2013 4:13 PM
10-29-2013 4:24 PM
10-30-2013 6:49 AM
I have reviewed your case notes, and they do show that the issue has been corrected. Can you tell me why you think the problem persists? Is the plan displaying incorrectly when you log in to your account on myatt.com?
If it is showing correctly on our side, I need to know what you are seeing on yours that indicates the plan is not correct.
Feel free to message me with this information. Once again, I apologize for the inconvenience.
10-30-2013 9:41 AM
11-04-2013 7:46 PM
11-05-2013 6:02 AM
I'm glad to hear that we are making progress restoring your account. Please let us know if you have any other questions or concerns!
11-06-2013 6:51 PM
11-07-2013 6:06 AM
I have reviewed your case notes, and it appears that you are still working with one of our specialists and communicating via email.
She should be able to give you an update, so please check for any replies from her.