03-15-2014 8:21 PM
I have two Samsung phones; a Galaxy S4 Active and a Note 3, that only display up to 2 bars inside the house. My wife has an iPhone 5S and her phone displays up to 3 bars with either LTE. Our home address is supposed to be inside a strong LTE area and all our phones connect to LTE 90% of the time. However, we are not getting the advertised LTE speed. When the phones do connect to 4G we get the the same speed as when we are connected to LTE; therefore, the LTE speeds we are getting is from the 4G towers. In addition, I would occasionally get voicemails from missed calls that I never received. They don't even show as a missed call on my call log. This happens to the two Samsung phones as my wife is usually at work from morning until night.
03-17-2014 9:47 AM
Unfortunately in some cases, due to factors outside of any carriers control, you might experience degraded service quality inside buildings. AT&T offers a 3G Microcell product that will help you resolve this issue, you can learn more about it here.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
03-17-2014 10:16 AM
03-23-2014 1:54 PM
Whatever happened to the old AT&T who would thank me for reporting the problem and that they will send out a technician to check the area? Now, it's much easier to recommend optional paid service to fix AT&T's problem. And how will a microcell help me?
The thing is, poor coverage in your house does not necessarily mean there is a problem with ATT's network. I've got terrible coverage in my house too and I'm less than a mile from a tower but when I go outside, I get great coverage. That is just the nature of wireless communications. Coverage inside buildings is always spotty.
A microcell basically is a mini cell tower in your house that uses your internet connection to complete the connection to the ATT network.
04-03-2014 1:55 PM
04-25-2014 7:02 PM
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!