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Posted Dec 6, 2013
7:44:47 AM
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Continued Poor Signal and Weak "Hotspot"

In addition to the disappointment experiencing numerous calls and continued lack of resolution to the poor signal I encounter after signing on with AT&T just a few weeks ago after being told I am in the "best coverage," area am wondering if anyone has encountered a continuous "limited access" status when using hotspot to run your computer off your phone?  When I finally get the hotspot up slow and unresponsive

In addition to the disappointment experiencing numerous calls and continued lack of resolution to the poor signal I encounter after signing on with AT&T just a few weeks ago after being told I am in the "best coverage," area am wondering if anyone has encountered a continuous "limited access" status when using hotspot to run your computer off your phone?  When I finally get the hotspot up slow and unresponsive

Continued Poor Signal and Weak "Hotspot"

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Dec 11, 2013 7:51:39 AM
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Edited by ATTMarianaCM on Dec 11, 2013 at 7:52:09 AM

Hello, khnoah02!

 

Thanks for posting. I'm sorry to hear that you're experiencing poor coverage and weak hotspot signal. If you have a smartphone, you can download AT&T's Mark the Spot app to report coverage issues in your area. For more information about the app and how to download it, click on the link below.

 

AT&T's Mark the Spot

 

It's always possible that building materials or other geographical features might be interfering with your signal. If that's the case, you may want to consider a microcell. For more information about the microcell, click on the link below.

 

AT&T's Microcell

 

As for your hotspot signal, are you trying to use it as your primary internet service? If you'd like us to explore some alternatives that may be better suited to your needs, feel free to send us a private message by clicking here. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

 


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, khnoah02!

 

Thanks for posting. I'm sorry to hear that you're experiencing poor coverage and weak hotspot signal. If you have a smartphone, you can download AT&T's Mark the Spot app to report coverage issues in your area. For more information about the app and how to download it, click on the link below.

 

AT&T's Mark the Spot

 

It's always possible that building materials or other geographical features might be interfering with your signal. If that's the case, you may want to consider a microcell. For more information about the microcell, click on the link below.

 

AT&T's Microcell

 

As for your hotspot signal, are you trying to use it as your primary internet service? If you'd like us to explore some alternatives that may be better suited to your needs, feel free to send us a private message by clicking here. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

 


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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