07-30-2010 8:43 AM
My husband keeps fat fingering on his phone and gets these data charges (We don't pay for internet so it's a time by time charge). Can I get Att to take off bill each time I see a charge for $2? If so, how far can I get Att to go back and credit my account for these charges? It's obvious that it would take more time/money to get to anywhere on the internet than that.
Help me out if you've had any luck on this issue.
07-30-2010 8:49 AM
Good luck getting a credit for the data use. Since data was actually accessed, the charges are correct.
Your best bet is to have a "Data Block" put on the phone. That way when you "accidentally" hit the MediaNet button, nothing happens.
Of course, doing that prevents any MMS. Also, you won't have the ability to use data, if you needed to.
07-30-2010 8:50 AM - edited 07-30-2010 8:50 AM
You can ask ATT to help you and credit them, but they will not do it each month unless you block the data or add a plan. For non smartphones:
Blocking does prohibit sending/recieving multimedia messages. Hope this helps!
09-12-2012 4:50 PM
09-12-2012 5:09 PM
I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed, as it is very old.