Charged for no service

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Charged for no service

All of my services(home phone, internet, wireless) were disconnected because i was past due on my bill. Even though my services were all disconnected for a month i was still billed for that full months worth of service that i did not receive. I called in and was transferred to multiple people and spent hours trying to get this fixed, finally someone was able to issue a credit for the home phone and internet portion of the bill but the wireless department refused to drop these fraudulent charges, stating that is is at&t policy to continue billing even if services were disconnected. I will not pay $200 for a months worth of service that i did not receive. Also, My home internet had been disconnecting randomly all day for months, after many service visits the problem was never fixed. I have been an at&t customer and supporter for over ten years, but charging me for a month that my service was disconnected is too much, i will never give you crooks another penny and i will tell everyone i know to stay away!
Message 1 of 20 (2,829 Views)
ACE - Professor

Re: Charged for no service

AT&T bills a month in advance for wireless charges. In the Terms of Service you agreed to, it states that AT&T will not prorate if you disconnect before that month is up.

It may not seem fair, but that's what you signed up for.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 20 (2,702 Views)
Tutor

Re: Charged for no service

My service was shut off by at&t at the end of July but i received a bill for August, i had no service in august. If they knew they were going to charge me for August anyway then they shouldn't have cut off my service at the end of July. I would have paid for august if i would have actually received something, but I'm not giving anyone $300 when i have not received anything in return. I didn't sign anything saying i would pay them money for nothing, and if this goes to court I'm pretty sure that any judge will agree that you can not legally charge someone for something you did not provide. They have lost a long time customer over $300 worth of service they didn't even provide. Its just plain wrong no matter how you try to justify it.
Message 3 of 20 (2,636 Views)
Expert

Re: Charged for no service

[ Edited ]

Random667 wrote:
My service was shut off by at&t at the end of July but i received a bill for August, i had no service in august. If they knew they were going to charge me for August anyway then they shouldn't have cut off my service at the end of July. I would have paid for august if i would have actually received something, but I'm not giving anyone $300 when i have not received anything in return. I didn't sign anything saying i would pay them money for nothing, and if this goes to court I'm pretty sure that any judge will agree that you can not legally charge someone for something you did not provide. They have lost a long time customer over $300 worth of service they didn't even provide. Its just plain wrong no matter how you try to justify it.

If you where shutoff for no payment, you are not relieved of the responsibility of paying for the contracted service. This is true in anything, from a car loan to a carrier contract, you will lose.

Message 4 of 20 (2,634 Views)
ACE - Professor

Re: Charged for no service

What are the dates of service you were billed for? It's unlikely your cycle is actually the first of the month. It's possible your bill was printed before the disconnect. It's also possible, if non-payment was involved, that your service was merely suspended at the start of the billing cycle, so bill hadn't been stopped. You are still billed during a suspension.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 20 (2,625 Views)
Tutor

Re: Charged for no service

Service was stopped at the end of July, the bill shows it is for service from Aug 1 to Sept 2, I had no service during this time. If it were a car loan and i missed payments they would just take the car back, i wouldn't have to keep making payments for a car i no longer had. I'm not paying for something i did not receive, its as simple as that.
Message 6 of 20 (2,613 Views)
Tutor

Re: Charged for no service

And its not about win or lose, its about whats right and whats wrong. Charging someone for a service that you did not provide is wrong.
Message 7 of 20 (2,599 Views)
Expert

Re: Charged for no service


Random667 wrote:
Service was stopped at the end of July, the bill shows it is for service from Aug 1 to Sept 2, I had no service during this time. If it were a car loan and i missed payments they would just take the car back, i wouldn't have to keep making payments for a car i no longer had. I'm not paying for something i did not receive, its as simple as that.

actually no, might want to check into that - doesn;t work that way

Message 8 of 20 (2,593 Views)
Tutor

Re: Charged for no service

Actually, even if this goes to court and At&t wins the court case, they still loose. They loose a customer of 10 years, and all the money they could have got from me continuing to be a loyal customer. My bill is around $300 per month, lets say i stayed with them for another 10 years, that's $300 x 12 months x 10 years = $36,000.00 So in the long run it will cost them thousands of dollars from me, and potentially more from anyone who listens to me and stays away from at&t.
Message 9 of 20 (2,585 Views)
Expert

Re: Charged for no service


Random667 wrote:
Actually, even if this goes to court and At&t wins the court case, they still loose. They loose a customer of 10 years, and all the money they could have got from me continuing to be a loyal customer. My bill is around $300 per month, lets say i stayed with them for another 10 years, that's $300 x 12 months x 10 years = $36,000.00 So in the long run it will cost them thousands of dollars from me, and potentially more from anyone who listens to me and stays away from at&t.

read your terms - arbitration is a key word in them and you might want to start checking your credit scores.

good luck in your endevors...

Message 10 of 20 (2,549 Views)
Employee

Re: Charged for no service

You need to read terms or service before getting wireless service. You signed a contract that states you will continue making payments on time for the duration of the contract. Just because you decided not to pay your bill, does not mean that you are relieved of the responsibility to pay. You will be charges monthly service charges until your service is cancelld, at which point you will have to deal with collections and lose your wireless number after 59 days and charge ETF. If you don't want to pay your bill, I suggest a GoPhone which you are more than welcome to pay on month to month basis. Otherwise, it would be a good time to set up arrangement to pay off your balance and get the account in good standing. ATT is fairly good with setting payment arrangements when there are different circumstances that prevent you from paying on time. That is, of course, for those who pay their bills and keep those arrangments before they are suspended.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 20 (2,541 Views)
Employee

Re: Charged for no service

If you can't pay your bill or even call to ask for an extension, you cannot say that you will be a valuable customer for the next 10 years. Please read the terms of service. I suggest maybe getting a GoPhone. It seems to be a better option. Good luck!
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 20 (2,537 Views)
Tutor

Re: Charged for no service

I've been a good customer for 10 years, my wife was hospitalized in July and i had more important things to do than call at&t.
They could have just dropped the charge for the month they didn't provide service, but they would rather lose a customer than one months fees for service they didnt even provide.
I've already switched to T-Mobile and Suddenlink.

Message 13 of 20 (2,422 Views)
ACE - Professor

Re: Charged for no service

After a period of not paying your bill, AT&T will suspend your service. This is designed to motivate you to pay your bill, so they can keep you as a customer. As such, during this time your account remains active and your still accrue charges. During this time if you pay your bill your service is restored almost immediately, with only a small reconnection charge.

However, if AT&T doesn't hear from you during that time, they assume you no longer want their service and close your account. Billing stops at the end of the current billing cycle. Your account is completely closed, you're billed your ETF (if any) and you are no longer a customer. If you let things get to this point, you aren't a customer at all any more, and isn't going to be concerned with keeping you, because you already made to get the decision to leave.

I'm sorry if you don't think this is fair, but it is what it is. I sympathize with your situation; I'm sure the phone company would be the last thing on my mind if my spouse was in the hospital. Nevertheless, the onus is upon you to be in communication with AT&T to let them know your intentions...if not, they will assume you no longer care to be a customer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 20 (2,245 Views)
Employee

Re: Charged for no service

T-Mobile charges reconnect fees per line and does not allow you to change plan or features to lower your bill if you are past due. I am also an ATT Customer and the company works with me on my payment options and allows me to make changes. I also help customers with their payment arrangements and I think ATT works really good with making exceptions for circumstances that people may face. Good luck!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 20 (2,059 Views)
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