08-31-2012 12:03 PM
09-04-2012 3:22 PM
09-06-2012 7:31 AM
09-06-2012 7:49 AM - edited 09-06-2012 7:51 AM
My service was shut off by at&t at the end of July but i received a bill for August, i had no service in august. If they knew they were going to charge me for August anyway then they shouldn't have cut off my service at the end of July. I would have paid for august if i would have actually received something, but I'm not giving anyone $300 when i have not received anything in return. I didn't sign anything saying i would pay them money for nothing, and if this goes to court I'm pretty sure that any judge will agree that you can not legally charge someone for something you did not provide. They have lost a long time customer over $300 worth of service they didn't even provide. Its just plain wrong no matter how you try to justify it.
If you where shutoff for no payment, you are not relieved of the responsibility of paying for the contracted service. This is true in anything, from a car loan to a carrier contract, you will lose.
09-06-2012 9:58 AM
09-06-2012 1:29 PM
09-06-2012 2:30 PM
Service was stopped at the end of July, the bill shows it is for service from Aug 1 to Sept 2, I had no service during this time. If it were a car loan and i missed payments they would just take the car back, i wouldn't have to keep making payments for a car i no longer had. I'm not paying for something i did not receive, its as simple as that.
actually no, might want to check into that - doesn;t work that way
09-06-2012 2:40 PM
09-06-2012 5:23 PM
Actually, even if this goes to court and At&t wins the court case, they still loose. They loose a customer of 10 years, and all the money they could have got from me continuing to be a loyal customer. My bill is around $300 per month, lets say i stayed with them for another 10 years, that's $300 x 12 months x 10 years = $36,000.00 So in the long run it will cost them thousands of dollars from me, and potentially more from anyone who listens to me and stays away from at&t.
read your terms - arbitration is a key word in them and you might want to start checking your credit scores.
good luck in your endevors...
09-06-2012 6:00 PM
You need to read terms or service before getting wireless service. You signed a contract that states you will continue making payments on time for the duration of the contract. Just because you decided not to pay your bill, does not mean that you are relieved of the responsibility to pay. You will be charges monthly service charges until your service is cancelld, at which point you will have to deal with collections and lose your wireless number after 59 days and charge ETF. If you don't want to pay your bill, I suggest a GoPhone which you are more than welcome to pay on month to month basis. Otherwise, it would be a good time to set up arrangement to pay off your balance and get the account in good standing. ATT is fairly good with setting payment arrangements when there are different circumstances that prevent you from paying on time. That is, of course, for those who pay their bills and keep those arrangments before they are suspended.
09-06-2012 6:05 PM
09-07-2012 8:52 AM
I've been a good customer for 10 years, my wife was hospitalized in July and i had more important things to do than call at&t.
They could have just dropped the charge for the month they didn't provide service, but they would rather lose a customer than one months fees for service they didnt even provide.
I've already switched to T-Mobile and Suddenlink.
09-08-2012 4:16 PM
09-10-2012 6:32 PM
T-Mobile charges reconnect fees per line and does not allow you to change plan or features to lower your bill if you are past due. I am also an ATT Customer and the company works with me on my payment options and allows me to make changes. I also help customers with their payment arrangements and I think ATT works really good with making exceptions for circumstances that people may face. Good luck!