03-18-2012 3:23 PM
I have upgraded from $2 a day to $25 monthly plan and now onto the $50 monthly plan but had to go into an AT&T store on each occasion as could not find how to do on line. Have tried setting up an AT&T ID as suggected in the support screen for changing a rate plan. However, says not applicable to Go Phone. Been back into the store and not had any help. As I will be out of the US for a couple of months I will want to change plans again. Just do not want to have to keep going back into store. Please can anyone help. Thanks
03-19-2012 12:37 PM
Here are instructions on how to register online to manage your GoPhone Account: http://www.att.com/esupport/article.jsp?sid=KB9252
Let us know if this helps. If not, we'll get you some additional help.
03-20-2012 2:46 PM
Hi. What you have suggested does not work. I have clicked on your link which takes me to the "Change your rate plan" I then click on 1 - go to change your rate plan in my AT&T. I already have an AT&T Access ID. When I go to link my account it gives me an error message - PSLDCP05: we can't link prepaid accounts to an AT&T access ID. It then suggests to go to go phone registration site. I am already set up on that as I have used that for pre filling the phone and arranging packages on line. I would appreciate some further assistance in sorting this matter out. Thanks.
03-21-2012 9:22 AM
Thanks. Yes I have seen that it can be changed by calling 611 but I would like to be able to do it on line. Any further suggestions/help would be appreciated. Thanks.
08-22-2013 9:03 PM
I got the same run around. I get directed to a page, wher it says you can change your plan (I want the 25./mo where I can add data....they set me up for 25. worth of minutes (wrong). So I egt directed to a page where there is a line to pick the 25./mo plan....but guess what? No button!! I'm a new customer AND SO COMPLETELY FRUSTRATED I HONESTLY FEEL SICK. Sure a lot of it is that I now have a smartphone (which is ALOT dumber than my other Samsung 'dumb' phone......) so I am already frustrated........but the fact that their office is closed isn't right. You can't do anything online, its torture. I was disconnected by the 'help'......
meanwhile I get the text...charged .20 for a text.....that was supposed to be free............tick tick tick, the plan will expire before it gets fixed!
08-22-2013 10:56 PM
08-24-2013 7:40 PM
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