03-04-2014 11:12 AM
My wife just bought a Galaxy Note 3 and entered into a new contract for another 2 years. Now, 19 days after purchase the charging cable stops working. I troubleshoot, and it is definitely the cable. I called the local service center and explained the issue, I was told that they could not help her because she had exceeded her 14 day trial period and she hadn't bought a service plan. This is a $700.00 phone, and in less than 30 days the cable goes and at&t can not provide her as part of their customer service program a simple replacement cable. Something that as simple as an RMA could fix and satisfy a customer of 6 plus years. I am hoping that someone can resolve this issue and keep me from going with another service provider because I enjoy being with at&t. How important is my wife as a customer to at&t to you?
03-04-2014 12:08 PM
03-06-2014 5:58 PM
Remember that Wild Banchi... 1993-2010
03-18-2014 4:50 PM
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