Cancelling my GoPhone Account

Contributor

Cancelling my GoPhone Account

I have two phones on my prepaid account that I need to cancel.  My account is set up to automatically renew each month.  So when I cancel will I get the remainder of my payment that wasn't used.  I also need have my daughter's phone unlocked so it can be switched to the other provider.  Thank you for your help.

 

Denise

1,624 Views
Message 1 of 2
Highlighted
Master

Re: Cancelling my GoPhone Account

If your billing cycle has already occurred and your service is currently active, then unfortunately, you will not be refunded the money spent for this month.

You will have to contact AT&T customer service to inquire about unlocking your daughter's phone as well as canceling your service(s). Dial 611 from your prepaid phone and when you get to the main menu, keep repeating "customer service." You may need to do this three or four times for it to finally go through. Don't worry, it will. You will then be transferred to a live rep that should be able to help you with this task.

Good luck!

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support