02-25-2014 12:31 PM
Since getting my new phone, I have had an annoying problem where I'm unable to read group messages sent to me by others. I also can't send or receive picture messages (they both show up the same on my phone). I don't know how to create a group message, so I'm not sure if I can send them (but I suspect the answer is no).
When I try to view a picture or group message, I get a metadata screen giving the subject, priority, date, sender, and size, and options to delete, retrieve, or reply. When I hit "Retrieve", the phone tries to download for a while, makes no progress, then gives me the error message "Downloading has been Failed [sic]". Sending a picture message gives a similar problem; it just says "Sending failed".
I haven't changed any of my messaging settings since getting the phone so I don't see why this keeps failing. My old flip phone could receive group messages and send/receive picture messages just fine. What could the problem be?
02-26-2014 9:20 AM
Do you have a Data Plan active on your line?
The Pantech Ease is not a smart phone so a data plan is not required, however a working data connection is needed for picture messages to work. OP needs to ensure cellular data is enabled and no data block is in place.
03-05-2014 5:54 AM
I had to create a new MMS profile with a different (preprogrammed) connection type and look up some proxy information online to enter. This allowed multimedia messages to work. I don't get why my phone couldn't have come with this setting as the default if it's the correct one.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!