Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Aug 11, 2013
6:50:36 AM
View profile
Bluetooth won't turn off
My wireless internet/internet service is having issues (service outage) so I'm using mobile connnection for data on my phone. For some reason my Bluetooth was turned on although my phone is not discoverable as usual. I keep turning Bluetooth off but something is over-riding it back to on. My phone is the BB Bold touch phone 9900 with up-to-date OS-SW. My question is why is the Bluetooth On and why can't I make it stay off? Thanks for any help.
My wireless internet/internet service is having issues (service outage) so I'm using mobile connnection for data on my phone. For some reason my Bluetooth was turned on although my phone is not discoverable as usual. I keep turning Bluetooth off but something is over-riding it back to on. My phone is the BB Bold touch phone 9900 with up-to-date OS-SW. My question is why is the Bluetooth On and why can't I make it stay off? Thanks for any help.

Bluetooth won't turn off

1,068 views
4 replies
(0) Me too
(0) Me too
Reply
View all replies
(4)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 7:09:51 AM
0
(0)
Community Manager

Hello @sighborg !

 

Are you still having issues with the Bluetooth on your Blackberry? Is it still under warranty? If so, you may want to take it to your nearest device warranty center for diagnostics. Just follow the Warranty Center link below to find the center nearest to you. Otherwise, you may want to try some basic troubleshooting. I've included a link to AT&T's device tutorials. Simply select your device and click "troubleshoot your device."

 

Device Tutorials

 

Warranty Center

 

Let us know if this helps!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @sighborg !

 

Are you still having issues with the Bluetooth on your Blackberry? Is it still under warranty? If so, you may want to take it to your nearest device warranty center for diagnostics. Just follow the Warranty Center link below to find the center nearest to you. Otherwise, you may want to try some basic troubleshooting. I've included a link to AT&T's device tutorials. Simply select your device and click "troubleshoot your device."

 

Device Tutorials

 

Warranty Center

 

Let us know if this helps!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Bluetooth won't turn off

2 of 5 (999 Views)
0
(0)
  • Rate this reply
View profile
Sep 19, 2013 9:17:55 AM
0
(0)
Mentor
 

Re: Bluetooth won't turn off

3 of 5 (851 Views)
0
(0)
  • Rate this reply
View profile
Sep 19, 2013 9:18:41 AM
0
(0)
Mentor
Hi. I didn't realize you replied to my message. What I did was do a battery pull-out hard restart and the stuck Bluetooth problem was solved. Thank you for your help and thanks for the links also. Take care!
Hi. I didn't realize you replied to my message. What I did was do a battery pull-out hard restart and the stuck Bluetooth problem was solved. Thank you for your help and thanks for the links also. Take care!

Re: Bluetooth won't turn off

4 of 5 (850 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Sep 19, 2013 9:19:35 AM
0
(0)
Mentor
Sorry for the blank reply or comment!
Sorry for the blank reply or comment!

Re: Bluetooth won't turn off

5 of 5 (849 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post