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Posted Apr 14, 2014
9:16:45 AM
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Billing frustrations

I need help from someone to sort out my billing problems. I transferred 2 lines from T-Mobile and activated 2 phones on 1/22/2014. However, I was charged for a full month of service from 1/18/2014 to 1/22/2014 (4 days when the phones were not even activated). Also, as an employee of Georgia Tech, I am entitled to a 15% discount on service, which has still not appeared on my bills. And what happened to all those incentives for transferring from T-mobile. Finally, the chat line was of no help. So, can anyone provide the name/ email of a real person who can sort this out.

I need help from someone to sort out my billing problems. I transferred 2 lines from T-Mobile and activated 2 phones on 1/22/2014. However, I was charged for a full month of service from 1/18/2014 to 1/22/2014 (4 days when the phones were not even activated). Also, as an employee of Georgia Tech, I am entitled to a 15% discount on service, which has still not appeared on my bills. And what happened to all those incentives for transferring from T-mobile. Finally, the chat line was of no help. So, can anyone provide the name/ email of a real person who can sort this out.

Billing frustrations

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Apr 14, 2014 10:12:54 AM
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ACE - Professor

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

 

 

AT&T customer care can also be found online through these channels.

 

 

 

 

~Sunshine Smiley Happy

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

 

 

AT&T customer care can also be found online through these channels.

 

 

 

 

~Sunshine :)
- Sunshine :)
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 15, 2014 7:19:55 AM
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Community Manager

Hello @arteja 

 

I'm sorry you're having some issues with your first bill. Our team will be happy to review your account and help. Like said, please send us a message by clicking here: ATTCustomerCare, and one of our managers will contact you within 3 business days to assist.

 

Please let us know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


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Hello @arteja 

 

I'm sorry you're having some issues with your first bill. Our team will be happy to review your account and help. Like said, please send us a message by clicking here: ATTCustomerCare, and one of our managers will contact you within 3 business days to assist.

 

Please let us know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Billing frustrations

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Apr 15, 2014 11:28:24 AM
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arteja wrote:

I need help from someone to sort out my billing problems. I transferred 2 lines from T-Mobile and activated 2 phones on 1/22/2014. However, I was charged for a full month of service from 1/18/2014 to 1/22/2014 (4 days when the phones were not even activated). Also, as an employee of Georgia Tech, I am entitled to a 15% discount on service, which has still not appeared on my bills. And what happened to all those incentives for transferring from T-mobile. Finally, the chat line was of no help. So, can anyone provide the name/ email of a real person who can sort this out.


The first bill will always be higher, it is the remaining days in the current bill cycle plus the next billing cycle

 

http://forums.att.com/t5/Wireless-Billing/Wireless-Understanding-Your-Bill-Helpful-Links/m-p/3222393...

 

Also it can take 2 or 3 billing cycles for a discount to be applied to the bill


arteja wrote:

I need help from someone to sort out my billing problems. I transferred 2 lines from T-Mobile and activated 2 phones on 1/22/2014. However, I was charged for a full month of service from 1/18/2014 to 1/22/2014 (4 days when the phones were not even activated). Also, as an employee of Georgia Tech, I am entitled to a 15% discount on service, which has still not appeared on my bills. And what happened to all those incentives for transferring from T-mobile. Finally, the chat line was of no help. So, can anyone provide the name/ email of a real person who can sort this out.


The first bill will always be higher, it is the remaining days in the current bill cycle plus the next billing cycle

 

http://forums.att.com/t5/Wireless-Billing/Wireless-Understanding-Your-Bill-Helpful-Links/m-p/3222393#U3222393

 

Also it can take 2 or 3 billing cycles for a discount to be applied to the bill

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