01-05-2014 4:33 AM
01-05-2014 4:43 AM
I have been in the process of going back and forth with AT&T about a defective phone I sent back. They claim to have never received it, the tracking # shows it was scanned at USPS in October!. Even with proof, they're robbing me of $639.00!
Help! Is it going to take an Act of Congress to get my account adjusted properly?
I would recommend you send a private message to AT&T Customer Care using the link below.
01-06-2014 5:24 PM
Definitely as MicCheck reccomended, sent a PM to get details.
I've personally helped a customer who sent a phone in and was charged because the equipment had damage. Warranty services returned his phone and charged him.
I don't if it's a similar situation, or maybe it's just slow to reverse it, but I'm sure our specialists will be able to help you out.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!