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Being charged for a phone I returned

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Being charged for a phone I returned

Hi All,
I have been in the process of going back and forth with AT&T about a defective phone I sent back. They claim to have never received it, the tracking # shows it was scanned at USPS in October!. Even with proof, they're robbing me of $639.00!
Help! Is it going to take an Act of Congress to get my account adjusted properly?
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Message 1 of 3
ACE - Master

Re: Being charged for a phone I returned


Lucachick wrote:
Hi All,
I have been in the process of going back and forth with AT&T about a defective phone I sent back. They claim to have never received it, the tracking # shows it was scanned at USPS in October!. Even with proof, they're robbing me of $639.00!
Help! Is it going to take an Act of Congress to get my account adjusted properly?

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Employee

Re: Being charged for a phone I returned

Definitely as MicCheck reccomended, sent a PM to get details.

 

I've personally helped a customer who sent a phone in and was charged because the equipment had damage. Warranty services returned his phone and charged him.

 

I don't if it's a similar situation, or maybe it's just slow to reverse it, but I'm sure our specialists will be able to help you out.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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