Bad service - can I cancel without ETF?

Tutor

Bad service - can I cancel without ETF?

I've moved to an area with extremely bad ATT service. I need to switch to Verizon, which is the only service that works in the area. I called ATT and they said I would need to pay an ETF, but how is this my fault? They don't provide service to my phone anymore. I'm still in the same state, only 1.5 hours away, but I might as well have moved to Mars with the service I get. On the phone, the woman even said - wow; you really get bad service there. I've heard that if you move to a "no service" area ATT will sometime let you out of your contract with no ETF. What about if you move to a "moderate service" area (which is how my area shows up on the coverage map?) I get either one or no bars. Is that moderate? You can't make a phone call with it.

Message 1 of 46 (18,304 Views)
Professor

Re: Bad service - can I cancel without ETF?

100% correct. No one company will ever be glitch free. But you would think if a carrier know they have allowed a contract on a phone that they know is in one of their dead spots...either at contract approval, they should alert the customer of the conditions of their home "billing" calling area... If the customer persist in continuing on, too bad for the customer (after 30 days) ..

. I agree too, if I go visit Hades, Michigan (yup theres such a named town, lol) and my coverage is not great while there, its only temporary for me, ill soon be back home and I shouodnt expect att to build out a network just because I am in the area...

I hope I made a little sense of what I am trying to say
Message 16 of 46 (17,094 Views)

Re: Bad service - can I cancel without ETF?

I will agree that there are a great deal of issues that AT&T needs to be fixing, but the customers need to not expect that the service will be perfect- stuff happens. Work with AT&T, let them know what is happening, and when needed escalate.
Message 17 of 46 (17,094 Views)
Tutor

Re: Bad service - can I cancel without ETF?

Look, I have no problems with AT&T per se. I've been a customer for over 6 years. I lived in NYC and had great service despite the complaints I heard from other NYers. I guess I was lucky not to live, work or socialize in bad zones. I didn't mean to start a firestorm. I guess I'm just suggesting that the wireless companies (ALL of them) should work together to figure this out. If I have carrier A, but move somewhere where only carrier B works, you'd think that between the two of them they could figure this out. I apparetnly have a phone of value (based on everyone telling me to sell it,) but I'd prefer to not have to deal with haggling. It's kind of like buying a new car - you can sell your old car yourself, or you can take the trade-in deal to avoid the hassle.

 

Once again, I appreciate the help. Look for my two iphones on eBay.

 

 

Message 18 of 46 (17,094 Views)
Guru

Re: Bad service - can I cancel without ETF?


TriDevotee wrote:
I will agree that there are a great deal of issues that AT&T needs to be fixing, but the customers need to not expect that the service will be perfect- stuff happens. Work with AT&T, let them know what is happening, and when needed escalate.

I'd previously been an AT&T customer since the Cingular acquisition. And I tried every avenue of escalation for the problems we kept having, and it finally because obvious that AT&T simply doesn't care. You can try to work with them, but they will just shine you on. They will say whatever gets you off the phone. They'll close cases without calling you back. They'll do everything except fix the problem.

 

Message 19 of 46 (17,087 Views)
Professor

Re: Bad service - can I cancel without ETF?


nsayer wrote:

TriDevotee wrote:
I will agree that there are a great deal of issues that AT&T needs to be fixing, but the customers need to not expect that the service will be perfect- stuff happens. Work with AT&T, let them know what is happening, and when needed escalate.

I'd previously been an AT&T customer since the Cingular acquisition. And I tried every avenue of escalation for the problems we kept having, and it finally because obvious that AT&T simply doesn't care. You can try to work with them, but they will just shine you on. They will say whatever gets you off the phone. They'll close cases without calling you back. They'll do everything except fix the problem.

 


 

Hey Nsayer, how did your transition go with Verizon? You were able to port your number over?
Message 20 of 46 (17,080 Views)
Guru

Re: Bad service - can I cancel without ETF?

I ran for most of Saturday with the AT&T phones forwarded to the Verizon ones just to be sure everything was ok. We took a trip on Saturday up to Treasure Island. The coverage there was a little spotty, but I was quite frankly surprised there was coverage at all. Other than that, it was fine. I ported all three numbers and it only took an hour to complete. I am awaiting the ETF bill from AT&T and the old phones are on eBay as we speak.

 

Message 21 of 46 (17,057 Views)
Professor

Re: Bad service - can I cancel without ETF?

Cool! Sounds like it was practically seamless and no hassles. Even had time to squeeze in a Treasure Island break! Not bad at all!
Message 22 of 46 (17,050 Views)

Re: Bad service - can I cancel without ETF?


nsayer wrote:
I'd previously been an AT&T customer since the Cingular acquisition. And I tried every avenue of escalation for the problems we kept having, and it finally because obvious that AT&T simply doesn't care. You can try to work with them, but they will just shine you on. They will say whatever gets you off the phone. They'll close cases without calling you back. They'll do everything except fix the problem.

 


If you escalate thru the proper channels you will find resolve.  I have seen it numerous times. If you have to go as far up as you can... to the office of the president if need be. Have you tried there?

Message 23 of 46 (17,037 Views)
Tutor

Re: Bad service - can I cancel without ETF?

I agree. Why should we check coverage in order to move? I moved 1.5 miles into an area that was" HIGHLY" covered but get no service. After 1 year of constant calling support I dropped ATT. Now they want $430 for 2 phones AND $66 IN GOVERNEMENT FEES? ATT treats people like $ and nothing more. It's comes as no shock they are rated the worst in the industry! Treat people like crap, you become crap. I will send ATT the microcell back and $200 and that's it! How can they even THINK about charging $66 Government Fees for a TERMINATION FEE?

Message 24 of 46 (16,972 Views)
Tutor

Re: Bad service - can I cancel without ETF?

If you think ATT pays full retail for an iPhone you are delusional!
Message 25 of 46 (16,974 Views)
Tutor

Re: Bad service - can I cancel without ETF?

I was still in a covered area only 1.5 miles away. ATT still wants me to pay when they cannot provide service? LOL If you cannot provid service, I should not have to pay. Would you pay DirecTV when you moved 1.5 miles in a COVERED area and only get 2 channels? I don't think so!
Message 26 of 46 (16,977 Views)
Highlighted
Tutor

Re: Bad service - can I cancel without ETF?

No you cannot, ATT does not give a poo about the customers, just the $. Even with a Microcell and being inthe so called "COVERED AREA", I got little to no reception. Now they want $430 in ETF and $66 in Government Fees? Good luck. I was willing to work but all the ATT reps said" Is that all sir?" After 7+ years I would have thought they would care....they don't!
Message 27 of 46 (16,978 Views)
Guru

Re: Bad service - can I cancel without ETF?

Yeah I ended up getting rid of the microcell I got since it didn't work most of the time.
Message 28 of 46 (16,973 Views)
Scholar

Re: Bad service - can I cancel without ETF?

uh they do. more actually.

Message 29 of 46 (16,968 Views)

Re: Bad service - can I cancel without ETF?

Microcells do not work. Try contacting the Better Business Bureau. ATT tends to listen to you when you bring in the big guns.
Message 30 of 46 (16,876 Views)
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