Bad service - can I cancel without ETF?

Tutor

Bad service - can I cancel without ETF?

I've moved to an area with extremely bad ATT service. I need to switch to Verizon, which is the only service that works in the area. I called ATT and they said I would need to pay an ETF, but how is this my fault? They don't provide service to my phone anymore. I'm still in the same state, only 1.5 hours away, but I might as well have moved to Mars with the service I get. On the phone, the woman even said - wow; you really get bad service there. I've heard that if you move to a "no service" area ATT will sometime let you out of your contract with no ETF. What about if you move to a "moderate service" area (which is how my area shows up on the coverage map?) I get either one or no bars. Is that moderate? You can't make a phone call with it.

Message 1 of 46 (18,266 Views)

Re: Bad service - can I cancel without ETF?

How is it AT&T's fault that you moved? Specifically to an area with low coverage. That's one thing that should be taken into consideration and researched into before making the move and finding out the hard way. Unfortunately you would have to ride out the ride out the remainder of the contract, cancel and pay the ETF, look into a Transfer of Billing Reponsibility, or maybe invest in a microcell?

 

 

Message 2 of 46 (17,793 Views)
Professor

Re: Bad service - can I cancel without ETF?

The Aristizzle is correct. Ive posted in another string a similar response , adding my own experience where i moved to an area taht didnt have good service for my previous carrier. I dint blame the carrier, i hated to leave them but had to if i wanted to go with a carrier that did provide good service in my area.

Coming back to ATT was a nobrainer at the time becaues ive had them in the past. and liked the service.
Message 3 of 46 (17,770 Views)
Contributor

Re: Bad service - can I cancel without ETF?

What an interesting reply. It's not AT&T's fault that you moved, but it's not your fault there is no service. No one should have to pick where they move based on cel phone coverage.

 

If all else fails, try the mini tower. Cel Phone companies used to let you out if this happened, but they seemed to be going away from that.

Message 4 of 46 (17,708 Views)
Professor

Re: Bad service - can I cancel without ETF?

If a store has a good return policy, you can try ZBoost.
Message 5 of 46 (17,700 Views)
Guru

Re: Bad service - can I cancel without ETF?


Bigtimeman wrote:

 

 

If all else fails, try the mini tower. 



If you're referring to the 3G Microcell, you might want to rethink that. We've been waiting for ours to work without serious issues for 18 months now.

 

By contrast, the folks that I talk to say Verizon's Network Extender works fine with no issues. I wouldn't know, since we have excellent Verizon coverage in our home.

Message 6 of 46 (17,677 Views)
Guru

Re: Bad service - can I cancel without ETF?

18 months on the microcell is a long time. Have you had any problems with vz so far?
Message 7 of 46 (17,663 Views)
Teacher

Re: Bad service - can I cancel without ETF?

This is a disgrace! This is bad business! My daughter bought my Iphone 4 , three weeks ago, if they did not have service in my area, they should have told her that before we went into contract! Your right one bar or no service is not moderate. We are not getting the services we are paying for. I had 5 bars with T Mobile! ATT this is your problem, not ours!
Message 8 of 46 (17,635 Views)
Professor

Re: Bad service - can I cancel without ETF?


mladyraven wrote:
This is a disgrace! This is bad business! My daughter bought my Iphone 4 , three weeks ago, if they did not have service in my area, they should have told her that before we went into contract! Your right one bar or no service is not moderate. We are not getting the services we are paying for. I had 5 bars with T Mobile! ATT this is your problem, not ours!


You can return the phone if it's less than 30 days since she bought it.

Message 9 of 46 (17,634 Views)
Tutor

Re: Bad service - can I cancel without ETF?

Wow. Sorry, I understand that you're an employee and also that you feel you're in the right, but I'm not saying that AT&T is at fault. I'm simply saying that I'm a customer of 6 years and I'm 1 year into my 2 year contract and I had to move. By "had" I mean that I got a great job offer1.5 hours away from where I previously lived. If I'd known that I had to move to an area covered by AT&T, I guess I could have planned my job search in NY state accordingly. The problem of course is that I was only offered the job I wanted in *this* part of upstate NY. The part that has such poor service that the AT&T rep essentially said "wow; that's bad" and stopped trying to talk me out of switching. I'm not asking AT&T to suck up the entire difference, but come on - my husband and I each have to pay $175 for our phones, which are unusable. It just seems wrong.

Message 10 of 46 (17,628 Views)
Former Employee

Re: Bad service - can I cancel without ETF?

Well look, the only reason you have to pay an ETF is so AT&T can recoup the money they took off your phones when you bought them, so all you have to do is sell those phones to recoup your ETF money.

Message 11 of 46 (17,154 Views)
Highlighted
Professor

Re: Bad service - can I cancel without ETF?

[ Edited ]

drumn_bass is right.

 

You did not pay for something you cannot use. You just paid the ETF so that AT&T can recoup the cost of the phones that you never paid full prices. You can sell your phones to recoup the ETF.

 

 

Message 12 of 46 (17,148 Views)
Master

Re: Bad service - can I cancel without ETF?


ilikewireless wrote:

drumn_bass is right.

 

You can sell your phones to recoup the ETF.

 

 


And maybe even pocket some money for Verizon's next bill payment or phone activation fees. Smiley Wink

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 13 of 46 (17,130 Views)
Tutor

Re: Bad service - can I cancel without ETF?

Thanks. I know I can, but I was just hoping to avoid ebay, etc. It would be great if phone companies took care of this for you - turn in your old phone and we'll pay off your ETA. Or something like that. Anyway, thanks to everyone for all the help. Even the guy who suggested I should have moved somewhere I'd get service! I'm sure he meant well.

 

You've all been very helpful.

 

 

Message 14 of 46 (17,126 Views)

Re: Bad service - can I cancel without ETF?

If you look in the small print of the contract- and this goes for ALL Cell Phone Carriers, no where does it say that there is any kind of guarantee of coverage. There are too many variables that can prevent or lessen cell signal. Trees, weather, computer networks, other broadcasting of stronger frequencies, building, mountains, other people overloading the networking at once, and living too far from the towers will prevent having service. Its kind of common sense.
Message 15 of 46 (17,123 Views)
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