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Posted Sep 30, 2013
10:56:04 AM
AppleCare or AT&T Mobile Insurance?

I'm just curious on the preference.  My brother just purchased the new 5S from a retail store.  They pushed AT&T but he stuck with AppleCare.  I'm switching to a 5S soon, so just wondering.  I have a 4 and did AppleCare then because I don't think the AT&T Ins covered it then.  any feedback is welcome!  

I'm just curious on the preference.  My brother just purchased the new 5S from a retail store.  They pushed AT&T but he stuck with AppleCare.  I'm switching to a 5S soon, so just wondering.  I have a 4 and did AppleCare then because I don't think the AT&T Ins covered it then.  any feedback is welcome!  

AppleCare or AT&T Mobile Insurance?

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Sep 30, 2013 4:07:51 PM
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Tahooked wrote:

I'm just curious on the preference.  My brother just purchased the new 5S from a retail store.  They pushed AT&T but he stuck with AppleCare.  I'm switching to a 5S soon, so just wondering.  I have a 4 and did AppleCare then because I don't think the AT&T Ins covered it then.  any feedback is welcome!  


Applecare+ is a extended warranty, it does not cover lost or stolen phones,  Asurion (att insurance) is an insurance policy, it does cover lost or stolen phones. Be aware the deductable on Asurion for a smartphone is 199.00 and is not waived.


Tahooked wrote:

I'm just curious on the preference.  My brother just purchased the new 5S from a retail store.  They pushed AT&T but he stuck with AppleCare.  I'm switching to a 5S soon, so just wondering.  I have a 4 and did AppleCare then because I don't think the AT&T Ins covered it then.  any feedback is welcome!  


Applecare+ is a extended warranty, it does not cover lost or stolen phones,  Asurion (att insurance) is an insurance policy, it does cover lost or stolen phones. Be aware the deductable on Asurion for a smartphone is 199.00 and is not waived.

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Sep 30, 2013 5:19:36 PM
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Master

Check Apple Care + at their website if I had it to do over I would have got it.

Check Apple Care + at their website if I had it to do over I would have got it.

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Sep 30, 2013 5:57:39 PM
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wingrider01 wrote:

Tahooked wrote:

I'm just curious on the preference.  My brother just purchased the new 5S from a retail store.  They pushed AT&T but he stuck with AppleCare.  I'm switching to a 5S soon, so just wondering.  I have a 4 and did AppleCare then because I don't think the AT&T Ins covered it then.  any feedback is welcome!  


Applecare+ is a extended warranty, it does not cover lost or stolen phones,  Asurion (att insurance) is an insurance policy, it does cover lost or stolen phones. Be aware the deductable on Asurion for a smartphone is 199.00 and is not waived.


AppleCare+ is an extended warranty, and it comes at a fixed price ($129 IIRC).  This price also includes 2 "incidents" where Apple will replace a damaged iPhone (broken screen, water damage, etc.) for the price of $49 per incident.  It will only extend the period for 1 year past the purchase date, and it must be purchased within 30 days of purchasing the new iPhone.  If the iPhone is not purchased directly from Apple, you must take it tinto an Apple Store so the tech at the Genius Bar can verify it is in good working order before they will sell you the coverage.

 

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

Which one is better depends upon your perceived risk.  If you think you are more likely to have your iPhone lost or stolen the AT&T coverage might be better for you.  If you think you are more likely to damage your iPhone, then the AppleCare+ might be a better choice.  If you are like a friend of mine who had his AT&T iPhone 5 stolen wihtin 3 weeks of buying it, then the AT&T coverage might be better for you.  If you are more like my wife who dropped her iPhone 4 in a toilet (clean water luckily) at about 18 months into her contract, then the AppleCare+ is probably the better choice for you.  Just remember that the AT&T coverage is a monthly premium, so it is going to cost you about $250 over the life of a 2 year contract, and then you will still need to pay the $199 deductible. so it will really cost you closer to $449 to replace an iPhone near the end of the contract, whereas with Apple, it is a set price of closer to $178 (or almost 1/3 the cost) but since tehy cover differnt things, it's comparing Apples to Oranges...


Jerry B.
"GeekBoy"

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For additional help, please send a PM to ATTCustomerCare.

wingrider01 wrote:

Tahooked wrote:

I'm just curious on the preference.  My brother just purchased the new 5S from a retail store.  They pushed AT&T but he stuck with AppleCare.  I'm switching to a 5S soon, so just wondering.  I have a 4 and did AppleCare then because I don't think the AT&T Ins covered it then.  any feedback is welcome!  


Applecare+ is a extended warranty, it does not cover lost or stolen phones,  Asurion (att insurance) is an insurance policy, it does cover lost or stolen phones. Be aware the deductable on Asurion for a smartphone is 199.00 and is not waived.


AppleCare+ is an extended warranty, and it comes at a fixed price ($129 IIRC).  This price also includes 2 "incidents" where Apple will replace a damaged iPhone (broken screen, water damage, etc.) for the price of $49 per incident.  It will only extend the period for 1 year past the purchase date, and it must be purchased within 30 days of purchasing the new iPhone.  If the iPhone is not purchased directly from Apple, you must take it tinto an Apple Store so the tech at the Genius Bar can verify it is in good working order before they will sell you the coverage.

 

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

Which one is better depends upon your perceived risk.  If you think you are more likely to have your iPhone lost or stolen the AT&T coverage might be better for you.  If you think you are more likely to damage your iPhone, then the AppleCare+ might be a better choice.  If you are like a friend of mine who had his AT&T iPhone 5 stolen wihtin 3 weeks of buying it, then the AT&T coverage might be better for you.  If you are more like my wife who dropped her iPhone 4 in a toilet (clean water luckily) at about 18 months into her contract, then the AppleCare+ is probably the better choice for you.  Just remember that the AT&T coverage is a monthly premium, so it is going to cost you about $250 over the life of a 2 year contract, and then you will still need to pay the $199 deductible. so it will really cost you closer to $449 to replace an iPhone near the end of the contract, whereas with Apple, it is a set price of closer to $178 (or almost 1/3 the cost) but since tehy cover differnt things, it's comparing Apples to Oranges...


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AppleCare or AT&T Mobile Insurance?

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Sep 30, 2013 11:19:20 PM
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ACE - Guru

If I may add my 2 cents, somebody correct me if I'm wrong. If you two claims with Asurion within the same year, Asurion will cancel the coverage for your phone. It happened to me when I had a Blackberry on "another" carrier, one I broke it, and the second it got soaked wet. Later got letter or email from Asurion that I made 2 claims in one year, so they cancelling coverage.Smiley Indifferent

If I may add my 2 cents, somebody correct me if I'm wrong. If you two claims with Asurion within the same year, Asurion will cancel the coverage for your phone. It happened to me when I had a Blackberry on "another" carrier, one I broke it, and the second it got soaked wet. Later got letter or email from Asurion that I made 2 claims in one year, so they cancelling coverage.Smiley Indifferent

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AppleCare or AT&T Mobile Insurance?

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Oct 1, 2013 6:40:32 AM
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MR_SMiT wrote:

If I may add my 2 cents, somebody correct me if I'm wrong. If you two claims with Asurion within the same year, Asurion will cancel the coverage for your phone. It happened to me when I had a Blackberry on "another" carrier, one I broke it, and the second it got soaked wet. Later got letter or email from Asurion that I made 2 claims in one year, so they cancelling coverage.Smiley Indifferent


have had friends that had this happen, they where not canceled just told they could not make a 3rd claim.


MR_SMiT wrote:

If I may add my 2 cents, somebody correct me if I'm wrong. If you two claims with Asurion within the same year, Asurion will cancel the coverage for your phone. It happened to me when I had a Blackberry on "another" carrier, one I broke it, and the second it got soaked wet. Later got letter or email from Asurion that I made 2 claims in one year, so they cancelling coverage.Smiley Indifferent


have had friends that had this happen, they where not canceled just told they could not make a 3rd claim.

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Oct 1, 2013 7:16:50 AM
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GeekBoy wrote:

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

 


Are you sure about that? I thought the insurance also covered damage. It wouldn't be much of an insurance policy if it only covered lost or stolen phones.


GeekBoy wrote:

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

 


Are you sure about that? I thought the insurance also covered damage. It wouldn't be much of an insurance policy if it only covered lost or stolen phones.

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Oct 1, 2013 2:17:34 PM
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sandblaster wrote:

GeekBoy wrote:

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

 


Are you sure about that? I thought the insurance also covered damage. It wouldn't be much of an insurance policy if it only covered lost or stolen phones.


I'm not sure, but that's what it read when I last looked into the details years ago.  I also recall a former co-worker who claimed that he had to report his iPhone as lost to get hte insurance coverage even though he had it in his hand, but it was broken due to being dropped.  I have no proof that he had to do that, just his claims that he had done that more than once, and that he was having to do it again on his "new" iPhone 4s at the time.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

sandblaster wrote:

GeekBoy wrote:

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

 


Are you sure about that? I thought the insurance also covered damage. It wouldn't be much of an insurance policy if it only covered lost or stolen phones.


I'm not sure, but that's what it read when I last looked into the details years ago.  I also recall a former co-worker who claimed that he had to report his iPhone as lost to get hte insurance coverage even though he had it in his hand, but it was broken due to being dropped.  I have no proof that he had to do that, just his claims that he had done that more than once, and that he was having to do it again on his "new" iPhone 4s at the time.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AppleCare or AT&T Mobile Insurance?

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Oct 1, 2013 2:37:10 PM
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Just to clarify, AppleCare+ accidental damage deductible was increased to $79 last month.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Just to clarify, AppleCare+ accidental damage deductible was increased to $79 last month.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AppleCare or AT&T Mobile Insurance?

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Oct 1, 2013 3:13:12 PM
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GeekBoy wrote:

sandblaster wrote:

GeekBoy wrote:

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

 


Are you sure about that? I thought the insurance also covered damage. It wouldn't be much of an insurance policy if it only covered lost or stolen phones.


I'm not sure, but that's what it read when I last looked into the details years ago.  I also recall a former co-worker who claimed that he had to report his iPhone as lost to get hte insurance coverage even though he had it in his hand, but it was broken due to being dropped.  I have no proof that he had to do that, just his claims that he had done that more than once, and that he was having to do it again on his "new" iPhone 4s at the time.


According to the current link accidental damage is covered

 

http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html#fbid=sJ2rudJjc7K


GeekBoy wrote:

sandblaster wrote:

GeekBoy wrote:

The AT&T coverage is insurance, and you can continue it as long as you are willing to pay the monthly premiums.  As someone else said, it won't cover damage to your iPhone, but it will cover lost or stolen iPhones, with the $199 deductible.

 

 


Are you sure about that? I thought the insurance also covered damage. It wouldn't be much of an insurance policy if it only covered lost or stolen phones.


I'm not sure, but that's what it read when I last looked into the details years ago.  I also recall a former co-worker who claimed that he had to report his iPhone as lost to get hte insurance coverage even though he had it in his hand, but it was broken due to being dropped.  I have no proof that he had to do that, just his claims that he had done that more than once, and that he was having to do it again on his "new" iPhone 4s at the time.


According to the current link accidental damage is covered

 

http://www.att.com/shop/wireless/services/mobileinsurance-sku1040075.html#fbid=sJ2rudJjc7K

Re: AppleCare or AT&T Mobile Insurance?

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Oct 2, 2013 12:05:27 AM
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ACE - Guru

wingrider01 wrote:

MR_SMiT wrote:

If I may add my 2 cents, somebody correct me if I'm wrong. If you two claims with Asurion within the same year, Asurion will cancel the coverage for your phone. It happened to me when I had a Blackberry Storm on Verizon, one I broke it, and the second it got soaked wet on a fishing trip. Later got letter or email from Asurion that I made 2 claims in one year, so they cancelling coverage.Smiley Indifferent


have had friends that had this happen, they where not canceled just told they could not make a 3rd claim.


It happen to me 2 or 3 years ago, maybe I read the letter wrong. I did not care too much about too much about it because my phone's web browser was useless, only thing good was email.Smiley Wink


wingrider01 wrote:

MR_SMiT wrote:

If I may add my 2 cents, somebody correct me if I'm wrong. If you two claims with Asurion within the same year, Asurion will cancel the coverage for your phone. It happened to me when I had a Blackberry Storm on Verizon, one I broke it, and the second it got soaked wet on a fishing trip. Later got letter or email from Asurion that I made 2 claims in one year, so they cancelling coverage.Smiley Indifferent


have had friends that had this happen, they where not canceled just told they could not make a 3rd claim.


It happen to me 2 or 3 years ago, maybe I read the letter wrong. I did not care too much about too much about it because my phone's web browser was useless, only thing good was email.Smiley Wink

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AppleCare or AT&T Mobile Insurance?

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Oct 3, 2013 12:02:33 PM
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Tutor

Thank you all for your responses.  Looks like AppleCare+ will be the best deal for my needs!  Smiley LOL

Thank you all for your responses.  Looks like AppleCare+ will be the best deal for my needs!  Smiley LOL

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Oct 3, 2013 4:44:06 PM
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Sorry, one more question on this!  I ordered the phone from a company store. Should be in within a few days!  I'm confused, will I have to activate it in order for them to set up AppleCare?  If I wait to activate, will I be required to do the AppleCare at an Apple store?  I know that's kind of a crazy question!  Thank again for any insight!!

Sorry, one more question on this!  I ordered the phone from a company store. Should be in within a few days!  I'm confused, will I have to activate it in order for them to set up AppleCare?  If I wait to activate, will I be required to do the AppleCare at an Apple store?  I know that's kind of a crazy question!  Thank again for any insight!!

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Oct 3, 2013 4:46:47 PM
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Att added it for me at a store during my plan change after activating a me iPhone at home. Ask and see if they can do it. If not head to an Apple store.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Att added it for me at a store during my plan change after activating a me iPhone at home. Ask and see if they can do it. If not head to an Apple store.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

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Oct 4, 2013 6:45:11 PM
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ACE - Master

The last I checked (about a year ago) you could only purchase Apple Care+ direct from Apple.  If you did not purchase it with an iPhone, you had to make a Genius Bar appointment to have them check your iPhone (and get the serial number) to purchase it.  You also had to purchase within 14 (or possibly as much as 30) days of purchasing the IPhone in order to be able to purchase Apple Care+.

 

This may have changed in the last year, but this is how it was when I bought my new iPhone 5 at an AT&T corporate store.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

The last I checked (about a year ago) you could only purchase Apple Care+ direct from Apple.  If you did not purchase it with an iPhone, you had to make a Genius Bar appointment to have them check your iPhone (and get the serial number) to purchase it.  You also had to purchase within 14 (or possibly as much as 30) days of purchasing the IPhone in order to be able to purchase Apple Care+.

 

This may have changed in the last year, but this is how it was when I bought my new iPhone 5 at an AT&T corporate store.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AppleCare or AT&T Mobile Insurance?

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Oct 4, 2013 10:48:02 PM
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ACE - Guru

You can call Apple Customer Service and have them set it up for you on the phone, or if you live near Apple store, like somebody said make appointment at Genius Bar for Apple Care+.Smiley Very Happy

You can call Apple Customer Service and have them set it up for you on the phone, or if you live near Apple store, like somebody said make appointment at Genius Bar for Apple Care+.Smiley Very Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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