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Posted Aug 13, 2014
6:08:00 AM
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Activation GoPhone failed without wireless number

I just tried to activate my GoPhone Sim Card. The registration process worked properly. After submitting the information, I didn't receive a wireless number or a confirmation by mail.

If I try the registration process again, I will always get the information: "GP036: SIM was activated as Pay as you Go service. Please Click to check the activation. When trying to check the activation, I only see the normal registration page without further information.

 

At the moment I am not in the USA. So, a mail address for support would be great to get at least my wireless number.

 

Thank you very much for your help in advance.

 

Best regards!

I just tried to activate my GoPhone Sim Card. The registration process worked properly. After submitting the information, I didn't receive a wireless number or a confirmation by mail.

If I try the registration process again, I will always get the information: "GP036: SIM was activated as Pay as you Go service. Please Click to check the activation. When trying to check the activation, I only see the normal registration page without further information.

 

At the moment I am not in the USA. So, a mail address for support would be great to get at least my wireless number.

 

Thank you very much for your help in advance.

 

Best regards!

Activation GoPhone failed without wireless number

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Aug 15, 2014 8:47:16 AM
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I believe there is a problem because you're not in US, and the phone, with an active SIM, must be connected to AT&T's network to complete activation. I can't make any promises, but you can send us a private message by clicking here and our team will be happy to help with whatever we can.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

I believe there is a problem because you're not in US, and the phone, with an active SIM, must be connected to AT&T's network to complete activation. I can't make any promises, but you can send us a private message by clicking here and our team will be happy to help with whatever we can.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Activation GoPhone failed without wireless number

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Sep 1, 2014 11:46:18 PM
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did this get resolved?
I have just bought a sim card, I activated it but as it was doing the "activation" the browser crashed. I have no phone number and it won't let me re-do the activation it keeps saying error it has already been activated.

I  can't log in to do chat because I don't have a phone number or log in info to do it.

HELP! How do I know what my phone number is!

did this get resolved?
I have just bought a sim card, I activated it but as it was doing the "activation" the browser crashed. I have no phone number and it won't let me re-do the activation it keeps saying error it has already been activated.

I  can't log in to do chat because I don't have a phone number or log in info to do it.

HELP! How do I know what my phone number is!

Re: Activation GoPhone failed without wireless number

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Sep 2, 2014 5:41:43 AM
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I would call customer service - 1-800-331-0500 - just press "0" at the menu option that requests your phone number and you'll ultimately be routed to a support agent w/o having to provide your wireless phone number.

 

Alternatively, you can use the link to ATTCustomerService provided in the post above by ATTDmitriyCM.

 

 


wendlle wrote:

did this get resolved?
I have just bought a sim card, I activated it but as it was doing the "activation" the browser crashed. I have no phone number and it won't let me re-do the activation it keeps saying error it has already been activated.

I  can't log in to do chat because I don't have a phone number or log in info to do it.

HELP! How do I know what my phone number is!


 

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

I would call customer service - 1-800-331-0500 - just press "0" at the menu option that requests your phone number and you'll ultimately be routed to a support agent w/o having to provide your wireless phone number.

 

Alternatively, you can use the link to ATTCustomerService provided in the post above by ATTDmitriyCM.

 

 


wendlle wrote:

did this get resolved?
I have just bought a sim card, I activated it but as it was doing the "activation" the browser crashed. I have no phone number and it won't let me re-do the activation it keeps saying error it has already been activated.

I  can't log in to do chat because I don't have a phone number or log in info to do it.

HELP! How do I know what my phone number is!


 

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Activation GoPhone failed without wireless number

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