03-04-2014 2:20 PM
03-04-2014 4:25 PM
03-05-2014 9:52 AM
I apologize for any misunderstanding or less than perfect customer service you received. Unfortunately, a payment arrangement can not be made after the account is suspended, and there are some restrictions, you can learn more about it here. If you need more help, our team will be happy to assist with anything we can, please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.
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03-05-2014 5:24 PM - edited 03-06-2014 3:55 PM
That is unfortunate you feel that way. I have just had a major issue with billing on a new upgraded phone type and plan in which the store gave me inaccurate information. Resulting in a much higher monthly bill than I can afford. While the store did not care about my issue or my 20+ years multiple services account loyalty, the support staff on the phone were outstanding. They went above and beyond what was expected to resolve my issue and retain my accounts. I guarantee if you approach your issue with them respectively, or not they have and will do everything possible to help you. But if you treat them nicely you might get farther. Have you ever heard the old saying "you catch more flies with honey than vinegar"? Well that holds up in every aspect of life. I suggest you bring your account current and then call them and work out a more affordable plan for your needs. I promise they will do everything they can for you. So you don't wonder, I am not nor have I ever been employed by att. I am only a very satisfied customer.
Two points: You are correct that treating a problem with respect will usually work best.
Second point: Why are there so many billing errors that takes multiple phone calls to get corrected??
When someone is told each line on a plan will be $15 a line and the bill comes in at $40 a line it has to almost be on purpose to have this happen to so many people. How many people just pay the bill and never question the charge. Does At&T see the error and correct it or just keep the over charge. Billing errors are a way of income for some corporations and if they continue you have to think the company is not really interested in clearing them up.
03-05-2014 7:17 PM
03-06-2014 2:54 PM - edited 03-06-2014 3:56 PM
I have no knowledge of the situation you are referring to, therefore I am unable to give you an educated response. I can tell you (from past experiences in dealing and working for big companies), that an upstanding company who has a long-term goal of remaining in business will not just over-look mistakes like you are referring to. That would be ignorant and for sure spell the beginning of the end of that company. Because without customers you have no business(the risk would for sure outweigh the small windfall from the error).
2. Take a look at AT&T rating for customer service and get back to us.