06-21-2013 8:23 AM
I received a customer care survey about ATT service quality today morning. There were 3/4 questions. The caller also verified my name and 4 digits of ssn. He gave his ID and name, and said I will get credit of $20 per account. Was this a scam ?
06-21-2013 9:03 AM
Possibly. A general rule of thumb is you should not tell your name & SSN to a caller. When *you* are calling AT&T CS on a well known number (611 from your phone or 1-800-331-0500), *then* it's OK to divulge that information. There could be exceptions to the rule, but AT&T giving you a $20 credit for a survey sounds extremely bogus to me.
06-21-2013 9:12 AM
Thanks for your reply, the call was from 1-800-331-0500. If it was a scam, what should I do to protect my accounts ? I called ATT customer service and talked to them.
06-21-2013 3:14 PM
Call CS and ask to add passphrase protection to your account. Oh, and if you do get a $20 credit, please post back — I'm sure it'll make everybody breathe a little easier knowing that it was a legitimate call.
06-21-2013 5:19 PM
Another thing you can do is send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.
06-22-2013 6:04 AM
06-22-2013 10:57 AM
06-24-2013 10:19 AM
We received your private message and one of our managers will be contacting you soon to look into this. dmapr gave some great advice above, I would also suggest adding a passcode to your account.
If you haven't already, you can add the passcode by logging into your account at www.att.com, going to "Profile" and selecting "Account Information."
06-25-2013 11:32 AM
Thanks for your e-mail. I have added the passcode now. I am also worried my personal info used on my non-ATT accounts.
06-27-2013 4:12 PM
06-29-2013 11:23 PM
07-01-2013 9:25 AM
at&t only provides Customer surveys via text ( for wireless customers) and via e-mail (for U-verse customers)
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