AT&T Family Map issue

Contributor

AT&T Family Map issue

Has anyone else had trouble locating the xperia tl30 (the james bond phone) on the family map? Or if you are successfully able to locate the xperia please let me know how.
Message 1 of 8 (1,081 Views)
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Community Manager

Re: AT&T Family Map issue

Hello, @steph0977 ! Thanks for your post.

 

Have you gotten FamilyMap to work with your Xperia yet? If not, here are a couple of helpful articles, one of which contains a description of compatible devices.

AT&T FamilyMap

 

AT&T FamilyMap: Supported Devices


If these don't help you, PM me and we can escalate this to tech support.

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8 (988 Views)

Re: AT&T Family Map issue

I keep trying to post this as a separate topic but get the message to correct highlighted errors that don't exits, so I will piggyback on this similar post.

 

I recently upgraded one of the phones I track with Family Map to a Samsung Galaxy S4 and can no longer locate it.  Is this a known issue and if so what is being done about it?  I will not continue paying for a service that no longer work correctly, Also, an HTC one that I used to get very precise location information for only gives me within a few miles now,  What is going on with Family Map and will it ever work properly again?

Message 3 of 8 (672 Views)

Re: AT&T Family Map issue

I forgot to check off to email me when there is a reply, so I am posting again so I can do so.

Message 4 of 8 (670 Views)
Community Manager

Re: AT&T Family Map issue

Hello, IAmMelinda!

 

Thanks for your post! I'm sorry to hear you're having issues with Family Map. If you don't mind, please send us a private message by clicking here so we can get this sorted out for you.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a reply.

 

In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8 (642 Views)
Contributor

Re: AT&T Family Map issue

Family map has completely stopped working on or before October 30th. I've had at least a dozen calls in to the tech dept. I haven't changed phones, plans, nor anything else. Has anyone else experienced this issue?

Message 6 of 8 (558 Views)
Contributor

Re: AT&T Family Map issue

Also, since it's been over 2 weeks with no luck finding an answer, wondering if anyone else could recommend another cell phone service that has this feature? Maybe Sprint or Verizon? Thinking of changing services if no solution by 4 weeks.

Message 7 of 8 (557 Views)
Community Manager

Re: AT&T Family Map issue

Hello, melmazur!

 

Thanks for your post. Have you had a chance to use the link I provided in my response to IAmMelinda? If not, I encourage you to do so and send us a message so we can help.

 

In your message, you'll need to provide your name, phone number, email address, and the best time to reach you. You should receive a response within two business days, so keep an eye on the blue envelope icon in the top right.

 

Let me know if you have any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8 (548 Views)
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