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Posted Jan 4, 2014
9:39:31 PM
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AT&T Billing Scam!?

Hi All,


So I recently switched my provider and left AT&T. Several reasons involved. I called late November (20th to be exact) to confirm my 2 year contract was over at the end of the month... I was told it was. Then I asked if I wanted to cancel, I wanted to make sure there would be no additional charges. They told me no, I had paid my 24 months, and I could cancel and there would be no termination fee. I said OK, so 5 days later (25th), still in November, I switched.

I got a bill a couple weeks later for $300+. I was told to expect this, but that i would get a follow up bill clearing me from owing anything. Well yesterday I got a notice that they were coming after me with a third party to collect unpaid money. I was outraged. I called customer service talked to 4 different people... they all told me I terminated early and there was nothing to do. Also, I guess I owed them a prorated amount of $ for November of '13... also different from when I was told I was bill in advance originally.

They have proof I made the call... and I explained, if I was told I had to wait until Dec 1 to switch over my provider, why would I instead do it Nov 25... I would have only had to wait 5 days!! It was left as me supposedly receiving a call back within 72 hours from a supervisor on how to get rid of this.

I was a customer who paid in full on time every month. Sure, I left ATT but it is/was possible I'd come back! I am fully employed in my late 20s, still a lot of time to get me back at a customer! But depending on how this plays out, it will change everything. Is this anything that anyone else has experienced?

Thank you very much,

Peter

 

Hi All,


So I recently switched my provider and left AT&T. Several reasons involved. I called late November (20th to be exact) to confirm my 2 year contract was over at the end of the month... I was told it was. Then I asked if I wanted to cancel, I wanted to make sure there would be no additional charges. They told me no, I had paid my 24 months, and I could cancel and there would be no termination fee. I said OK, so 5 days later (25th), still in November, I switched.

I got a bill a couple weeks later for $300+. I was told to expect this, but that i would get a follow up bill clearing me from owing anything. Well yesterday I got a notice that they were coming after me with a third party to collect unpaid money. I was outraged. I called customer service talked to 4 different people... they all told me I terminated early and there was nothing to do. Also, I guess I owed them a prorated amount of $ for November of '13... also different from when I was told I was bill in advance originally.

They have proof I made the call... and I explained, if I was told I had to wait until Dec 1 to switch over my provider, why would I instead do it Nov 25... I would have only had to wait 5 days!! It was left as me supposedly receiving a call back within 72 hours from a supervisor on how to get rid of this.

I was a customer who paid in full on time every month. Sure, I left ATT but it is/was possible I'd come back! I am fully employed in my late 20s, still a lot of time to get me back at a customer! But depending on how this plays out, it will change everything. Is this anything that anyone else has experienced?

Thank you very much,

Peter

 

AT&T Billing Scam!?

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Jan 5, 2014 4:46:32 AM
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pmundo01 wrote:

Hi All,


So I recently switched my provider and left AT&T. Several reasons involved. I called late November (20th to be exact) to confirm my 2 year contract was over at the end of the month... I was told it was. Then I asked if I wanted to cancel, I wanted to make sure there would be no additional charges. They told me no, I had paid my 24 months, and I could cancel and there would be no termination fee. I said OK, so 5 days later (25th), still in November, I switched.

I got a bill a couple weeks later for $300+. I was told to expect this, but that i would get a follow up bill clearing me from owing anything. Well yesterday I got a notice that they were coming after me with a third party to collect unpaid money. I was outraged. I called customer service talked to 4 different people... they all told me I terminated early and there was nothing to do. Also, I guess I owed them a prorated amount of $ for November of '13... also different from when I was told I was bill in advance originally.

They have proof I made the call... and I explained, if I was told I had to wait until Dec 1 to switch over my provider, why would I instead do it Nov 25... I would have only had to wait 5 days!! It was left as me supposedly receiving a call back within 72 hours from a supervisor on how to get rid of this.

I was a customer who paid in full on time every month. Sure, I left ATT but it is/was possible I'd come back! I am fully employed in my late 20s, still a lot of time to get me back at a customer! But depending on how this plays out, it will change everything. Is this anything that anyone else has experienced?

Thank you very much,

Peter

 


You were told your contract ended at the end of the month. You didn't wait until the end of the month to disconnect your service.

 

Why exactly are you surprised you were charged an early termination fee?


pmundo01 wrote:

Hi All,


So I recently switched my provider and left AT&T. Several reasons involved. I called late November (20th to be exact) to confirm my 2 year contract was over at the end of the month... I was told it was. Then I asked if I wanted to cancel, I wanted to make sure there would be no additional charges. They told me no, I had paid my 24 months, and I could cancel and there would be no termination fee. I said OK, so 5 days later (25th), still in November, I switched.

I got a bill a couple weeks later for $300+. I was told to expect this, but that i would get a follow up bill clearing me from owing anything. Well yesterday I got a notice that they were coming after me with a third party to collect unpaid money. I was outraged. I called customer service talked to 4 different people... they all told me I terminated early and there was nothing to do. Also, I guess I owed them a prorated amount of $ for November of '13... also different from when I was told I was bill in advance originally.

They have proof I made the call... and I explained, if I was told I had to wait until Dec 1 to switch over my provider, why would I instead do it Nov 25... I would have only had to wait 5 days!! It was left as me supposedly receiving a call back within 72 hours from a supervisor on how to get rid of this.

I was a customer who paid in full on time every month. Sure, I left ATT but it is/was possible I'd come back! I am fully employed in my late 20s, still a lot of time to get me back at a customer! But depending on how this plays out, it will change everything. Is this anything that anyone else has experienced?

Thank you very much,

Peter

 


You were told your contract ended at the end of the month. You didn't wait until the end of the month to disconnect your service.

 

Why exactly are you surprised you were charged an early termination fee?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AT&T Billing Scam!?

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Jan 6, 2014 7:58:22 AM
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Community Manager

Hello @pmundo01 

 

I apologize for any miscommunications and the issues they're causing you. When you called to find out about your contract end date, were you given an exact date? Our team can help you figure our what happened and help to correct any mistakes. Please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello @pmundo01 

 

I apologize for any miscommunications and the issues they're causing you. When you called to find out about your contract end date, were you given an exact date? Our team can help you figure our what happened and help to correct any mistakes. Please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T Billing Scam!?

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Jan 8, 2014 1:04:20 PM
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Community Support

Hi pmundo01,

 

We received your private message, and one of our managers will be reaching out to you soon.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi pmundo01,

 

We received your private message, and one of our managers will be reaching out to you soon.

 

Thanks,

 

Jenn S.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: AT&T Billing Scam!?

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