AT&T Account Fraud on the Rise -- Users Beware

Employee

Re: AT&T Account Fraud on the Rise -- Users Beware

Tin foil hats
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 16 of 35
Expert

Re: AT&T Account Fraud on the Rise -- Users Beware


drew2468 wrote:

http://www.bloomberg.com/news/2011-11-30/at-t-china-telecom-sign-agreement-to-expand-relationship.ht...

 

"As part of today’s accord, AT&T will connect China Telecom to its data networks in the U.S. to provide service to Chinese multinationals. The two companies also said they will consider providing mutual support in other regions of the world"


not going to argue, you are reading a lot more into it and equating it to cold calls, the ATT has had an agreenet with the telcoms for 30 years, do some investigation on the "other regions of the world" and you just might find out that the US is not one of them. You do also realize that call centers employee a large vairiance of ehtinic backgrounds. This whole thing myight be mute if you, any of your family, or the company you work for (have have a fan discount throught) do business trips to areas that are served by the specific carriers.

 

Still could have been a cold phish call though.

Message 17 of 35
Contributor

Re: AT&T Account Fraud on the Rise -- Users Beware

This just happened to my family plan.  My dad opened an account with an authorized AT&T dealer(not the official AT&T store). 

 

That authorized dealer had numerous fruad complaints.  You can read about it here: http://www.yelp.com/biz/cellular-gopher-san-francisco

 

Not reading this thread, I'm not sure if the AT&T authorized dealer upgraded our plan to all iPhones or someone within AT&T.

 

This is crazy. 

Message 18 of 35
Expert

Re: AT&T Account Fraud on the Rise -- Users Beware


aurareturn wrote:

This just happened to my family plan.  My dad opened an account with an authorized AT&T dealer(not the official AT&T store). 

 

That authorized dealer had numerous fruad complaints.  You can read about it here: http://www.yelp.com/biz/cellular-gopher-san-francisco

 

Not reading this thread, I'm not sure if the AT&T authorized dealer upgraded our plan to all iPhones or someone within AT&T.

 

This is crazy. 



so you are pointing out that the 3rd party vendor is the problem in your case, woudl take it up with them

Message 19 of 35
Contributor

Re: AT&T Account Fraud on the Rise -- Users Beware

I just received an email from "AT&T" that says that I owe over $900. It was sent to 5 other email addresses. It does not include my name. Should I be concerned?
Message 20 of 35
Former Community Manager

Re: AT&T Account Fraud on the Rise -- Users Beware

This is a phishing attempt but it does not mean that anyone has your personal information. Many people have reported seeing this spam. I received one yesterday. 

 

The best thing to do is forward the email to abuse@att.net. 

 

thanks!!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 21 of 35
Contributor

Re: AT&T Account Fraud on the Rise -- Users Beware

How can I contact you offline to resolve a similar problem that I am having trouble resolving over the phone with AT&T regarding some business lines that were fraudulently ordered on our behalf?  Thanks in advance.

Message 22 of 35
Expert

Re: AT&T Account Fraud on the Rise -- Users Beware


Scrapmari wrote:

How can I contact you offline to resolve a similar problem that I am having trouble resolving over the phone with AT&T regarding some business lines that were fraudulently ordered on our behalf?  Thanks in advance.



Click on her name above the picture, it will open another screen, on the right is th ability to send Jam a private message, you can use that to start the discussion.

Message 23 of 35
Former Community Manager

Re: AT&T Account Fraud on the Rise -- Users Beware

Thanks WR Smiley Happy

 

I see your PM scrapmari - I will respond in just a few minutes. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 24 of 35
Former Community Manager
Moved:

Re: AT&T Account Fraud on the Rise -- Users Beware

Message 25 of 35
Highlighted
Contributor

Re: AT&T Account Fraud on the Rise -- Users Beware

I recently received a text messag from ATT asking me to do a survey after I called customer service; I thought it might have been related to my recent purchase of a new iPhone 5 several weeks before. I completed the survey and didn't think more about it. Two days later my dad told me his cell phone on my plan was only allowing emergency calls. I took the phone to an ATT store and asked them to check into it. Apparently someone named Alena added herself as an authorized user on my account and activated a new iPhone on my account, using my dad's cell #. The people at the ATT Core store contacted corporate and determined the person bought the phone at an Apple store and activated it there on my account. The fraud specialist said the person had to have had my last 4 digits of my SS# and my account info! I wonder ho she had all that info.The situation was remedied and my dad's phone reactivated and Alena's phone deactivated. I was told by ATT to create a PIN # to be used for all changes to my accoun,t and they put an alert on my account. I also contacted the three credit bureaus and alerted them about the ID fraud. Please be aware of the goings on of your account; You might not be as lucky as me to have corrected the situation so quickly, and at no cost to me.

 

[edited for privacy]

Message 26 of 35
Former Community Manager

Re: AT&T Account Fraud on the Rise -- Users Beware

I'm glad to hear that your situation was resolved quickly and easily. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 27 of 35

Re: AT&T Account Fraud on the Rise -- Users Beware

Hi tall blonde guy,

This exact same thing is happening to me now and I am going thru alot of trouble to fix this. Can you give me some advice oh how to rectify the situation? They have been doing their "investigation" for 3 days now and dont have anything and keep telling me that my name and address is under the account. Obviously thats the case in identity fraud. I just want to nipp this in the bud before my credit gets affected in this situation.

Thanks!
Message 28 of 35
Contributor

Re: AT&T Account Fraud on the Rise -- Users Beware

I had the same thing happen on 5/15. Account changed to Rafael {edit out personal information} in the Bronx.  Met a guy in the Att store and said the same thing happened to him; same unauthorized user.

  Why was this not a red flag? Some guy as the authorized user on 2 accounts on the same day?

  Is there a goverment agency that looks into this? 

It does not seem that ATT cares at all that this is going on.

 

Message 29 of 35
Tutor

Re: AT&T Account Fraud on the Rise -- Users Beware

Hello,

 

An at&t sales person at this store location commit fraud to my account. 1776 W Prien Lake Rd Lake Charles,LA 70601. My husband and I live in Allen, Texas for 6 years. June 4th 2013, someone went into an at&t store in Louisiana and ordered 4 phones and added to my account without my authorization and me being present at the store.

My husband found out on 6/30 when he logged into the account to pay the monthly bill, he saw all the charges and reported the issue to at&t. We spent hours and spoke with many different customer services at the fraud department including their supervisors. They were all very unhelpful and accused us of doing that. They referred me to contact the store in Louisiana to get this resolved ourself and report to the police when I would think they should be taking care and protect their customers. Denise (supervisor in fraud department) refuse to provide last name and employee number. Latteria {Personal content removed}(supervisor in fraud department)refuse to provide employee number and also refer me to the store to get my issue resolved with them.

 

I have explained to many of at&t employees that I live in Texas and NEVER been to their store to order anything. I went to our local at&t store and the store incharge person David {Personal content removed} was nice but was not able to assist. I called and spoke with another person Jennifer {Personal content removed} who claimed to be the store manager in Louisiana where the purchase happened. I explained again that I was not at their store to order anything to my account. She requested me to fax my driver license so she can review on their video. I have not heard anything from them and they have not resolve my issue for 2 weeks.

 

My account is past due with the amount of $1741 and will be suspended if they don't receive the amount. I can not pay such amount as I never made any out of state purchase at their store. I was at my work on that day the incident happened. I would like to file a fraud directly to the sales person at that store or the store itself as they are protecting their employee committing fraud. 1. Sales person allow unauthorized purchase 2. sales person commit false information to get their sales 3. I was at my work place in Allen, Texas on june 4th 2013 when the purchase in Louisiana happen.

I believe this can not be that difficult for them to view the video and identify me which is not the same person who went to their store.

At this time, all I want is to get all the charges removed from my account and so I can go back to my normal plan for the last 10 years and my bill never went over $200. I have spent over 5 hours over the phone, spoke with at least 8 different persons including the supervisor over the phone and also went to my local at&t store. No one is willing to take ownership and care for my fraud issue.

 

 

So i ran out of patient and filed a complaint to FCC and BBB.

http://www.bbb.org/

http://www.fcc.gov/complaints

 

Thank you for viewing and please let me know if there is a better way to get help resolve this issue.

Message 30 of 35
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