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Posted Feb 23, 2014
1:51:57 PM
10 years of good cust service until 2014. So Many issues.
Many issues and no solutions . What happened to the att I knew and loved? I have been treated rudely by a customer service manager and tricked into changing my plan and then told it would not stand because of some deadlines not met. I was lied to and no one seems to care. I am so stressed out with att and need to have my issues resolved! Is there a way to speak to anyone other than customer service and there supervisors? Someone higher perhaps. Any info would help! Thanks in advance.
Many issues and no solutions . What happened to the att I knew and loved? I have been treated rudely by a customer service manager and tricked into changing my plan and then told it would not stand because of some deadlines not met. I was lied to and no one seems to care. I am so stressed out with att and need to have my issues resolved! Is there a way to speak to anyone other than customer service and there supervisors? Someone higher perhaps. Any info would help! Thanks in advance.

10 years of good cust service until 2014. So Many issues.

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Feb 23, 2014 2:32:18 PM
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Guru
Edited by julywashere on Feb 23, 2014 at 2:32:35 PM

Hello Jodanalynn

You can send ATTCustomerCare a private message with the details of your problem, your phone number, email address, and the best time to reach you. They will contact you within 2-3 business days, and will direct you to the appropriate person. 

Hello Jodanalynn

You can send ATTCustomerCare a private message with the details of your problem, your phone number, email address, and the best time to reach you. They will contact you within 2-3 business days, and will direct you to the appropriate person. 

Re: 10 years of good cust service until 2014. So Many issues.

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Feb 24, 2014 2:02:17 PM
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Community Manager

Hello Jodanalynn,

 

Thank you for sending us a private message. I see that the case was created by another Community Manager and a specialist will be contacting you as soon as possible. Please let us know if you have any other questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello Jodanalynn,

 

Thank you for sending us a private message. I see that the case was created by another Community Manager and a specialist will be contacting you as soon as possible. Please let us know if you have any other questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 10 years of good cust service until 2014. So Many issues.

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