why can't i keep my number?

Highlighted
Contributor

why can't i keep my number?

Lost my cell phone.  Went to get a new one but was told I can't keep my number.  I'm still on a contract and want to stay on the same plan on that contract.  So why can't I keep my number?  I would be able to keep it if I moved to another carrier.

232 Views
Message 1 of 2
Expert

Re: why can't i keep my number?


88usmc wrote:

Lost my cell phone.  Went to get a new one but was told I can't keep my number.  I'm still on a contract and want to stay on the same plan on that contract.  So why can't I keep my number?  I would be able to keep it if I moved to another carrier.


Did you try and get a new one by starting a new plan for the subsidized cost of the phone? If so that is why. Would suspect that if you pay full undiscounted price for the phone then you can just put the number on the new phone

Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support